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Insurance Services Claims Assistant 1

Association County Commissioners of Georgia

Listing Summary

General Definition of Work

Performs intermediate skilled administrative support work, assisting with a variety of office support activities, answering telephones, preparing and maintaining detailed and/or confidential records and files, processing incoming paper and electronic mail and outgoing mail and related work as apparent or assigned.  

Position Responsibilities

  • Provides and exhibits outstanding customer service, teamwork, and organizational commitment.
  • Acts as receptionist; answers telephones; provides information to County officials and staff; forwards calls to appropriate parties.
  • Maintains postage machine funds.
  • Prepares closed files for offsite storage.
  • Operates a variety of standard office equipment.
  • Supports the overall organization by executing the directives as set forth by the Association.

Knowledge, Skills and Abilities

  • General knowledge of standard office practices, procedures, equipment and administrative support techniques;
  • general knowledge of business English, spelling and arithmetic.
  • Skill in the use of standard office software applications, specifically Microsoft Office products including Outlook, Word and Excel; ability to type accurately at a reasonable rate of speed;
  • Ability to follow oral and written instructions read and understand detailed and complicated policies, procedures and materials that contain specialized words and phrases;
  • Ability to establish and maintain effective working relationships with associates, claimants, local government officials, customers and the general public.

Education and Experience

  • High school diploma or GED and
  • Moderate (typically 1-3 years) experience in general clerical work which included customer service, or equivalent combination of education and experience.

Physical Requirements

  • This work requires the occasional exertion of up to 25 pounds of force;
  • Work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling, lifting and repetitive motions;
  • Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels;
  • Work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions.

Interested applicants should submit cover letter and resume to HR@ACCG.ORG. 

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