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Human Resources Manager/Director


Listing Summary

The City of Norcross is looking for a Full-time Human Resources Manager, Department Head. Human Resources Manager is responsible for providing support to the City Manager and Department Heads in the assessment, analysis, design, development, implementation and evaluation of City human resources documents, policies, procedures, processes, functions, and training. Develops and administers the budget for the department and makes recommendations to City Manager. Also presents the strategic plan for the department to City Manager, Mayor and Council. This positions reports to the City Manager. 

Human Resource functions include, but are not limited to: job analysis, job descriptions, performance standards, performance evaluation, personnel handbooks, recruitment processes, HRIS Incode 10 system, and processes, new employee orientations, wage and benefit surveys, exit interviews, and ensures compliance with Federal, State, EEOC complaints, and other applicable guidelines. This position also serves as pension secretary..

Essential Duties and Responsibilities:

  • Performs planning, administrative and coordination duties such as attends Department Head meetings as required, supervises and/or participates in the preparation of daily, special, and periodic reports.
  • Evaluates human resources contribution to the City's effectiveness and efficiency; including assessment, design, implementation, and evaluation of human resource activities with respect to strategic and organizational objectives.
  • Develops and shapes City policies related to the City's management of its human resources.
  • Manages human resources files and documents, primarily by using electronic records storage or Incode.
  • Reviews, analyzes, evaluates, recommends improvement, and/or develops programs, policies, and procedures for relevant City operations.
  • Notifies City Manager and key administrative personnel of major incidents, accidents, or emergencies.
  • Exchanges information and coordinates efforts/activities with employees and supervisors from all City departments and with various other governmental agencies
  • Maintains contact with the general public (individually and in groups) and other City officials in the performance of duties, as assigned
  • Responds to Open Records and other types of requests for human resources documents.
  • Updates policies and procedures to include the Employee Handbook.
  • Must be willing to respond to after-hours emergencies, work varied shifts occasionally, and work extra hours as required and recommending transfers/promotions, discipline, termination and salary increases.
  • Performs new employee orientation and exit interviews for all employees.
  • Processes terminations, which involves such duties as sending disciplinary actions/warnings forms and completing termination forms. Monitors the administration of disciplinary actions/warnings/terminations during employee director conferences.
  • Prepares various records and reports such as personnel reports, special reports, correspondence, and personnel forms.
  • Receives, reviews and files various records such as job applications, insurance forms, payroll information, correspondence, personnel forms, and other documents associated with the daily responsibilities of this position.
  • Maintains Police Office files, understands Norcross Police Department Standard Operations Policy (SOP)s.
  • Assist in Norcross Police Department recruitment process.
  • Maintenance of all personnel files and administration tasks to insure total confidentiality for all personnel.
  • Performs other related duties as required.

Manages the City’s Human Resources Staff functions:

Supervises subordinates to assure adherence to federal and state laws and City ordinances; City policies, procedures, directives, rules and regulations; and external directives. Monitors and evaluates performance of subordinates. Coordinates the work of subordinates, making day-to-day task assignments as required. Reviews all types of reports and other work products prepared by subordinates for content, accuracy, completeness, timeliness, effectiveness and proper format.

  • Conducts, coordinates, and/or supervises the training of subordinates in proper work practices, methods, techniques and procedures; assists in the identification of training needs for subordinates
  • Gathers work performance data, counsels subordinates on job performance, and conducts periodic performance evaluations
  • Counsels subordinates on disciplinary matters; takes and/or recommends appropriate disciplinary action for violations of laws and ordinances, policies, procedures, rules or regulations.
  • Hears complaints and attempts to resolve conflicts among subordinates
  • Conducts career planning and development sessions with subordinates
  • May receive complaints from the public about city services and/or specific employee(s); provides information to complainant, documents the complaint and resolves the complaint or refers it to the appropriate supervisor.

Manages the City’s Recruitment and Selection functions:

Identify staffing requirements to meet the goals and objectives of the city. Conduct job analyses to write job descriptions and develop job competencies, identify and document the essential job functions for positions, establish hiring criteria based on the competencies needed. Identify sources of qualified applicants, identify internal and external recruitment methods and implement them; develop strategies to market the city to potential applicants. Other duties:

  • Establish and implement selection procedures, including interviewing, testing, and reference and background checks.
  • Perform post-offer employment activities (ensure completion of all employment paperwork, arrange for medical exams, etc.) Coordinate with Police Department Recruiter to ensure seamless onboarding.
  • Develop and implement the organizational exit process

Manages the City’s Pay and Benefits functions:

Analyze, develop, implement, and maintain compensation policies and a pay structure consistent with the City’s strategic objectives. Conduct wage and benefits surveys to analyze and evaluate pay rates and benefits based on external market conditions. Additional duties include:

  • Maintain and administer benefit plans
  • Communicate the compensation and benefits plan and policies to the workforce

Manages the City’s Training and Development functions:

  • Conduct needs analyses to identify and establish priorities regarding training needs

Manages the City’s Health and Safety functions:

Analyze occupational injury/illness needs; and develop, implement and maintain occupational injury/illness prevention and safety training programs (serve as City’s Safety Coordinator). Analyze health and Imagine wellness program; and develop, implement and maintain health and wellness programs. More duties include:

  • Analyze workplace security plans, and develop, implement, and maintain security plans to protect employees (i.e., workplace violence)
  • Analyze workplace emergency response plans, and develop, implement, and maintain emergency response plans to protect employees (i.e., natural disasters, etc.)

Education and/or Work Experience Requirements:

Bachelor's degree in Human Resources Management (HRM), Business Administration, or Public Administration; Master’s Degree Preferred and HR Certification (SHRM-CP (SCP), PHR, SPHR, CHRM). Seven or more years of personnel experience in HRM, three at a director or manager level; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities. Preferably two years in working with municipality, government agency, or non-profit organization.

Knowledge, Skills and Abilities:

Knowledge of the theories, principles, methods, and appropriate practices of human resource management; including:

  • Recruitment methods and sources
  • Staffing alternatives (such as telecommuting and outsourcing)
  • Reliability and validity of selection devices
  • Use and interpretation of selection tests
  • Interviewing techniques
  • Impact of compensation and benefits plans on recruitment and retention
  • Downsizing and outplacement
  • Internal workforce planning
  • Employment policies, practices and procedures
  • The function of human resource management in the governmental setting
  • Instructional methods and techniques;  program delivery
  • Job evaluation methods
  • Job pricing and pay structures
  • Benefit plans
  • Discipline practices
  • Grievance practices
  • Employee involvement strategies
  • Employment rights issues (i.e., employment-at-will vs. Employment contract)
  • Liability due to negligent hiring, retention, assignment, entrustment, training, supervision)
  • Labor relations issues in the public sector (i.e., collective bargaining, or unionization)
  • Workplace security, health, and safety risks and corresponding laws, programs and general health and safety practices (fire evacuation, HAZCOM, ergonomics, etc.)
  • Employee assistance programs
  • Chemical use and dependency (i.e., symptoms, testing, discipline)
  • Leadership and motivation concepts and strategies
  • Diversity in the workplace
  • Ethics and professional standards
  • Risk management (i.e., insurance, health and safety, etc.)
  • Employee records management (i.e., retention and disposal)

Job Type: Full-time

Salary Range: $79,924- $99,795 - $125.560, Full benefits, EOE, DFW,

EOE/DFW; submit resume, cover letter, and applicaton to  



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