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IT Support Specialist

White County Government

Listing Summary

IT Support Specialist

White County will be accepting applications for the position of IT Support Specialist to work in the White County IT Department. Complete job description and applications are available 8 am – 5 pm, Mon-Fri at the White County Commissioners Office, 1235 Helen Hwy, Cleveland, Georgia 30528 (706) 865-2235 or at This position is open until filled. Successful applicant must be able to pass a background investigation drug/alcohol test, and need to have a valid drivers license.  This is a full time position offering comparable wages and full benefits. White County is an equal opportunity employer.  Applications are subject to open records law. 

JOB SUMMARY:  The primary focus of this position is end user support. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs.  Assuring the reliability and availability of all County mission critical information technology operations.


  • Installing and configuring computers, printers, and other peripheral devices.
  • Installing and configuring new software applications on computers, as well as preforming updates to current applications.
  • Responding to and following-up on user support calls and managing tickets via a helpdesk system. 
  • Troubleshooting, diagnosing, and resolving software, network, printer, Internet, email, and other information technology related problems.
  • Availability for emergency response during non-business hours.
  • Installing network cabling, trace, and locate cables, terminate cabling to a patch panel, etc.
  • Assist users with Mobile devices when needed.
  • Other responsibilities as assigned by the IT Director.

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