Department: Parks and Recreation
Salary: $14.28 per hour
Closing Date: Open Until Filled
This position provides clerical and customer service support for community center operations.
Essential Job Duties
- Provides customer services by telephone, by email, and in person; processes registrations, accepts facility registrations, registers patrons for programs.
- Answers patron questions and provides information and assistance regarding services, activities, forms, procedures, fees, etc.; responds to complaints and concerns; researches problems and initiates resolutions; refers problems to appropriate personnel.
- Enforces facility rules and regulations; opens and closes facility; sets up for events and programs.
- Assists with recreation programs as needed.
- Copies and files documents; enters data to computer databases.
- Collects fees and balances cash drawer.
- Provides custodial and light maintenance duties as needed.
- Performs other related duties as assigned.
Knowledge required by the position
- Knowledge of customer service principles and practices.
- Knowledge of department policies and procedures.
- Knowledge of computers and job-relates software programs.
- Skill in problem solving.
- Skill in interpersonal relations.
- Skill in oral and written communication.
The Assistant Director – Community Center and Assistant Recreation Coordinator (Business Manager) assigns work in terms of detailed and specific instructions. The supervisor spot-checks work in progress and upon completion for accuracy, adequacy, and adherences to instructions and established guidelines.
Guidelines include city and department policies and procedures. These guidelines are clear and specific.
Complexity/scope of work
- The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.
- The purpose of this position is to provide customer service support for community center programs and services. Successful performance contributes to the delivery of quality programming to residents and visitors.
- Contacts are typically with coworkers, other city personnel, and the general public.
- Contacts are typically to give or exchange information, resolve problems, and provide services.
Physical demands/work environment
- The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects.
- The work is typically performed in an office.
Supervisory and Management Responsibility
- Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Customer service environment and/or recreation management experience desired.
- Must be able to work irregular hours that include weekends, early mornings, late evenings, and occasional holidays. Position generally works up to 29 hours per week.
The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
* * * * The City of Acworth is an Equal Opportunity Employer * * * *