Listing Summary

Job Summary

Assist the systems administrator with desktop support, troubleshooting desktop hardware/software issues, and carrying out projects as assigned. 

 Essential Functions, Duties and Responsibilities

Serves as the support staff to the systems administrator 

Provides IT assistance to staff regarding day to day issues while communicating and transmitting information accurately.

Properly document support, repair, and project activities. 

 Knowledge, Skills, & Abilities Required for Job Performance 

• High School Diploma or GED
• Proficient in Microsoft Office, Windows 10, and Windows 7 in a domain environment
• Ability to troubleshoot common hardware/software issues
• Ability to meet deadlines and adjust to changing priorities
• Ability to follow instructions and work autonomously, but also able to recognize when you need to seek guidance from the IT Director
• Ability to quickly gain new skills and knowledge when faced with new challenges, i.e. strong Google-Fu
• Familiarity with confidentiality requirements i.e. HIPPA
• Attention to detail
• Excellent verbal and written communication skills
• Ask questions and get information to diagnose computer problems and discern what level of support is needed when a problem is presented
• Work as part of a team in stressful situations; maintain composure and sense of humor in the face of heavy workload and constant interruptions

Working Conditions/Physical Demands

This work is usually done in an office setting and is typically performed while sitting at a desk and intermittingly standing, stooping, bending, kneeling, crouching, or walking. 

Much of this work is done without direct supervision and requires a strong work ethic with an emphasis on organizational, time management, and multi-tasking skills. 

This work may require lifting objects up to 30 lbs. without accommodation.