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Customer Service Representative F-T

City of Tucker

Listing Summary

Customer Service Representative F-T

City of Tucker, GA

Job Description

Application Deadline: January 31, 2021 at 5pm EST.

The City of Tucker is seeking qualified candidates to be considered for the position of Customer Service Representative who are highly motivated and passionate about serving customers and dedicated to superior standards and outcomes. The ideal candidate will offer impressive breadth and a track record for effectively leading positive change. Confident in their talent and expertise, the ideal candidate will be a self-starter who is comfortable working autonomously with minimal guidance and direction. This is a dynamic and hands-on position, directly involved in assisting taxpayers with new applications for Occupational Tax Certificates (Business Licenses), renewing businesses, collecting fees, and conducting research to discover unlicensed businesses operating within the limits.  

Duties include but are not limited to:

  • Processing of new and renewal applications for Occupational Tax Certificates.
  • Ensures compliance with internal and external policies and procedures.
  • Administers the collection of other taxes including Hotel, Vehicle, Excise and Alcohol.
  • Coordinates mass billing and mailing of renewal notices.
  • Reviews payments and prepares audit schedules; processes payments; provides taxpayers with assistance in completing applications.
  • Ensure City Code compliance for businesses operating in City limits within the bounds of federal, state and local laws.  
  • Prepares and updates a variety of departmental reports, including monthly reports for City Council, BS&A reports, and Open Records requests, etc.
  • Responsible for maintaining and scanning electronic files and records into BS&A License module.

Education: Any combination of education and experience equivalent to a Bachelor's degree from an accredited college or university.

Experience: One to five years of increasingly responsible experience managing or supervising a Business license operation, or other services at a governmental agency.

The salary will be dependent on education and experience. The City offers a competitive full-time salary and benefits package. To be considered, please email a resume to prior to the closing date of January 31, 2021 at 5pm EST. Please include with your resume at least 3 professional references.

The City of Tucker is an Equal Opportunity Employer and Values Diversity at All Levels of its Workforce.

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