Listing Summary

Permit Coordinator

Location: Tucker, GA

As a Permit Coordinator you’ll join our collaborative team in Tucker, GA and be a highly motivated, detail-oriented with highly developed customer service and organizational skills who understands the building permitting process. You’ll manage the front permit desk, provide customer service and support to architects, engineers, contractors, and the public with general and technical information related to building regulations and permitting, as well as coordinating the building permitting process. This will be a critical position in demonstrating that the City of Tucker provides excellent customer service.

As Permit Coordinator You’ll:

• Coordinate permit applications from initial intake to final issuance, including but not limited to accepting applications, reviewing for completeness, processing applications through permitting software, routing, monitoring and releasing plan review comments, processing resubmittals, obtaining outside approvals, calculating fees, and issuing permits.
• Monitor permit applications throughout the process in order to provide information to the customer and ensure efficient movement of applications throughout the process.
• Review and process Certificate of Occupancy and Certificate of Completion requests.
• Work as a liaison between building, land development, planning & zoning, city engineer, DeKalb Fire, and DeKalb Watershed Management; facilities communication and a positive working relationship amongst all departments.
• Schedule building inspections, answers inquiries about inspection results.
• Compile daily cash reports of permit fees; provide data to Finance Department.
• Create and maintain applications and educational information for the public that address our policies, processes, and regulations.
• Assist with Open Records Requests.
• File month-end and year-end building department activity reports with state agencies and national reporting services.
• Perform other duties as assigned, including cross training with other departments to cover absences, equalize peak work periods, or balance the workload.

Here’s What You’ll Need:

• High School Diploma or GED
• Five (5) plus years of customer service experience
• Five (5) plus years of progressive administrative experience
• Experience with a municipal building department or in the construction building industry
• Basic filing and numbering skills
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
• Possess a valid state driver’s license with no major infractions

Ideally, You’ll Also Have:

• The ability to positively interact with the other staff members, the general public, contractors, government entities, and other clientele
• Internal and external customer service skills
• Oral and written communication skills
• Time management skills
• Experience with building permit applications, processing, and fee assessment procedures
• Experience with permitting software packages and document management software
• Knowledge of construction terminology, construction plans, and permitting process, including permitting software
• Permit Technician Certification ICC (International Code Council)
• Proven self-starter, proactive, ability to plan, multitask, prioritize and organize workload