City of South Fulton
Employee Relations Manager
The Employee Relations (ER) Manager reports directly to and is under the direct supervision of the Human Resources Director. This position will oversee all employee relations activities, policies, processes, procedures, and will demonstrate employee relations expertise, excellent judgment, and highly developed analytical, interpersonal, problem-solving and communication skills. This position will set the strategy for employee relations and support the team in handling workplace concerns and action plans and will provide intervention as necessary. This role will work extensively with Management to identify opportunities to proactively and preventatively address common employee relations issues, and will provide guidance and coaching to managers of all levels to address employee behavior and performance areas. The Employee Relations Manager will stay attuned to organizational and operational changes across the Company to identify potential employee relations risks and develop plans to address proactively.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
- Overseeing the management of employee relations processes and procedures to enable effective management, conflict resolution, and problem solving.
- Conducting, overseeing and/or otherwise assisting with employee relation issues to manage employee concerns and grievances and to identify and implement appropriate employee action and accountability practices.
- Choosing and creating programs to help improve recruitment, hiring, training, and retention.
- Identifying a fair and inclusive process appropriate for employee concerns or grievances including overseeing employee fact-finding and ensuring adherence to employee relations policies and practices.
- Conducting exit interviews and stay interviews; compiling data to share and make recommendations to management.
- Providing strategic support, thought partnership, and coaching to all levels of the company.
- Staying attuned to organizational and operational changes across the company to identify potential employee relations risks and develop plans to address proactively.
- Providing guidance and coaching to managers of all levels to address employee behavior and performance.
- Providing guidance and assisting with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions.
- Overseeing the use of effective documentation techniques and maintaining accurate, confidential records regarding all reported matters and fact-finding documentation.
- Interpreting and applying understanding of Personnel policies and practices, employment law, and other regulations to provide guidance or clarification for ER matters.
- Maintaining the highest level of integrity when managing employee relations issues and managing reported matters.
- Performs other duties as assigned to support HR Department
Knowledge, Skills and Abilities
- Ability to work in a fast-paced environment and proactively analyze and resolve problems.
- Must be analytical, strategic, and diplomatic.
- Thorough understanding of state and deferral laws concerning labor relations.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Thorough understanding of negotiation techniques.
- Thorough understanding of dispute resolution and compensation administration.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
- Ability to carry out oral and written instructions.
- Ability to communicate clearly and effectively, orally and in writing.
- Proficient in coordinating a variety of difficult, technical administrative functions at a level requiring extensive independent decision-making within established rules, policies, and procedures.
- Ability to establish and maintain effective working relationships with employees, and the public.
- Ability to exercise independent thinking and exercise judgment to resolve employee and public inquiries.
- Ability to interpret policies, administrative regulations, and federal and state law accurately to others.
- Ability to maintain an organized office environment.
- Ability to maintain confidentiality and exercise considerable skill in handling sensitive information and data.
- Ability to occasionally work during evening and weekend hours to attend city meetings and events.
- Ability to perform research and compile information from a variety of sources.
- Ability to prepare clear, concise, grammatically correct letters, memos, staff meeting minutes, and other written documents.
- Proficient in setting priorities, defining tasks, scheduling and coordinate activities and functions,
- Consistently demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary and excellent time management skills.
- Knowledge of state records retention schedule.
- Knowledge of current human resources principles and best practices, employment laws, policies, and federal and state regulations.
- Proficient in standard human resources administrative procedures and office management techniques.
- Proficient in recordkeeping and filing systems.
- Proficient computer skills.
Minimum Education and Experience Requirements
Requires a Bachelor’s degree in Human Resources, Business Administration, or a related field, Master’s in Human Resources or Business Administration preferred; supplemented by at least three (3) years of experience in human resources management or a related field, and at least three (3) years of experience conducting employee investigations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Experience in a union environment is a plus.
SHRM or PHR Certification preferred.
Requires a valid state driver’s license with an acceptable driving history.