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DEPARTMENT: Central Communications - 911
ENTRY SALARY: $16.41 per hour, plus benefits
JOB SUMMARY: This position is responsible for answering emergency and non-emergency calls at the 911 Communications Center. Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls, verifies location of calls and relays messages to Communications Officers for appropriate response. Provides emergency medical instructions to callers prior to the arrival of responders as needed. Inquires, retrieves, and monitors data from GCIC/NCIC databases; ensures compliance with rules and regulations. Maintains contact with callers in critical emergency situations until first responders arrive on scene. Responds to driver’s license and vehicle information requests. Monitors weather conditions and provides information as necessary. Participates in training classes. Dispatches wrecker services to accident scenes. Provide accurate & understandable directions to citizens, officers, and other law enforcement agencies. Notify of emergency and non-emergency situations to public, local, state, and federal agencies. Test and inspect equipment as required; notify supervisor of any malfunctions. Log repossessions, private vehicles impounded and abandoned vehicles, determine if vehicles are stolen. Performs related duties.
MINIMUM QUALIFICATIONS: Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. No experience requirements. Possession of or ability to readily obtain GCIC/NCIC certification.p >