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Landlord Engagement Liaison

Department of Community Affairs

Listing Summary

Make a difference and join the DCA Team!  DCA gives employees more to do than merely make a living.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement.  If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.  


To help build strong, vibrant communities.


For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.


We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work


General Description

The Landlord Engagement Liaison supports the Georgia Department of Community Affair's (DCA's) strategic and operational objectives in the following way: responsible for leading agency-wide efforts to effectively market DCA's voucher programs to new and existing landlords and owners to expand the number of units available to families receiving rental assistance. The Landlord Engagement Liaison is responsible for increasing access to private and public rental markets for those utilizing DCA's vouchers.

The Liaison will identify permanent housing units in the rental market throughout Georgia, develop partnerships with landlords to overcome barriers that prevent vouchered households from obtaining permanent housing and work closely with Housing Specialists to ensure clients can access housing.  In this context, the incumbent in this position will collaborate with others at all levels of the organization and with external stakeholders considering significant goals, concepts, initiatives, and other activities that profoundly affect DCA, its employees, and the people it serves.

The Landlord Engagement Liaison shall perform all these responsibilities in service to DCA's social justice and business mission to assist low-income households and other customers and to do so in ways that aspire to programmatic and administrative excellence.




Outreach and Marketing

•Perform landlord outreach efforts, including meeting with various interested parties to discuss the advantages of participating in DCA's voucher programs; on-site visits at apartment complexes or realtor's offices; private presentations at DCA; and attending meetings where interested parties may be present.

•Coordinate landlord outreach efforts with local partners to include apartment associations, the Board of Realtors, tenant councils, and other community partners, emphasizing recruiting additional property owners willing to lease their properties to HCV and other rental assistance program participants.



•Participate in trade shows where property owners/investors and managers are present. This includes creating a professional presentation for the trade show booth and compiling all information to bring to the tradeshow regarding the benefits of participating in the housing choice voucher program.

•Coordinate and conduct informational and educational seminars for property owners/property investors/managers and vouchered tenants; and invite property owners/investors and managers to initial orientations and move orientations.

Program Improvements

•Ensure compliance with Expanding Housing Opportunities to include outreach efforts to encourage the participation of owners with units in high-opportunity areas, completing reports on de-concentration efforts, and compiling all data and information.

•Identify opportunities for expanding the number of units available to voucher participants using DCA's leasing statistics, market data, and other sources of information.

•Develop and maintain a network of professional property management and real estate contacts.

•Maintain an in-depth knowledge of Housing Choice Voucher, Project Based Voucher, and DCA Special Population program rules and procedures.

Customer contact and service

•Serve as the primary point of contact for property managers/owners' concerns and complaints.

•Negotiate and draft formal MOUs on a case-by-case basis that provide preferred access to available units;

•Conduct quick turnaround HQS inspections and rent reasonable studies as needed to secure units;

•Administer and monitor the usage of flexible funding to assist families with rental application fees and security deposits;

•Establish relationships with landlords to assist in locating appropriate housing, especially for those with multiple barriers to obtaining permanent housing.

•Act as a liaison and mediator for housing issues that may arise;

•Assist Housing Specialists with the coordination of residential support services to ensure clients maintain permanent housing;

•Work closely with other agencies providing supportive services to voucher participants.

Data maintenance

•Complete owner/management changes; add new property owners, investors, managers, and owner address changes.

•Update available unit lists and coordinate the rental listings process with the current online DCA rental listing.

•Develop recommendations to modify and update DCA policies and procedures that improve customer service;

Employee accountability

•Present a professional image as a representative of DCA;


•Maintain a high degree of confidentiality relative to work performed;

•Fulfill all duties and responsibilities with a high level of integrity, honesty and adherence to agency policies and rules;

•Establish and maintain effective professional working relationships with co-workers, management, partner agencies and the community.




Educational level and experience

•Bachelor Degree in the Liberal Arts, Education, Policy, Public Administration, Social Work, Business or other related field;


•Three or more years' experience in property management, real estate, sales or experience with housing authority programs required;

•HUD regulation experience not necessary but is considered a plus.

•Or: In place of the above requirements, the incumbent may possess a combination of relevant education and experience that would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.

Knowledge, skills and abilities

Possess or acquire and maintain a high level of expertise in the current and evolving principles and practices in the following areas:

•Knowledge of HUD and Housing Authority policies, procedures, and practices pertaining to the Housing Choice Voucher (Section 8) programs, regulations and procedures;

•Knowledge of the State of Georgia rental market and general knowledge of real estate practices are a plus;

•Possess a high degree of proficiency in Microsoft Office products, including Word, Excel, Access, and Outlook and otherwise to be effective without close clerical support;

•Demonstrate ability to get along with others effectively; to manage conflict; to participate as a team member; and to give and accept criticism constructively;

•Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read, write and interpret documents of a technical nature.

•Able to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals;

•Can attend to highly detailed work accurately and efficiently; able to organize and work independently in an environment of frequent interruptions;

•Have a high regard and ability to meet schedules and timelines; demonstrate excellent ability to work independently with little direction;

•Ability to engage a wide variety of people with a high level of professionalism, courtesy and good humor, including culturally, socially and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues;

•Show a strong commitment to maintain confidentiality in all assignments as directed;

•Share DCA's mission to serve low-income persons and to provide service in a way that aspires to standards of administrative and programmatic excellence.


Must have and maintain a valid driver's license with acceptable driving record and auto insurance.




The physical demands and work environment characteristics described here are representative of those that an employee must handle to successfully perform the essential functions of this job.  The job's activities occur primarily in indoor office settings:

•Occasional standing, walking, sitting, using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching or crawling; talking or hearing; occasionally lifting and/or moving up to 25 pounds;

•Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus;

•While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time;

•The noise level in the work environment is usually moderate.


Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.



This position is currently designated as a hybrid (part in-office and part remote/Telework) position.  This position is full time (40 hours per week) and may require occasional overtime.  Local periodic travel may be required. 




Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.



NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.


DCA is an Equal Opportunity Employer. If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845


Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation, and motor vehicle reports.


This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.  This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.


All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

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