Performs a variety of highly responsible, confidential, and complex paraprofessional, administrative, and technical tasks in various areas of Human Resources. Provides responsible and confidential support to the Human Resources Benefits and Retirement Departments, and other areas of Human Resources with emphasis on employee leaves, payroll, onboarding, employee events, personnel files and records management.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Performs various administrative support work for special projects such as researching and analyzing information and coordinating tasks.
- Supports the Benefits Administration team with benefits enrollment and claims assistance.
- Assist in responding to benefit inquiries from employees, process and administer employee leaves (E.g. FMLA, STD, LTD).
- Respond to retirement inquiries as it relates to the County plan, 401a and 457b.
- Answers telephone and gives specific and general information in response to public inquiries; handles requests for service, complaints, and other public contact work.
- Assists Benefits Team with coordinating training opportunities and informational fairs.
- Posts and advertises vacant positions, coordinating with relevant departments to assure postings are correct.
- May act as department representative in special recruitments such as Firefighter, and other large recruitment efforts.
- Coordinates the New Hire Process to include scheduling newly hired employees for onboarding paperwork, physicals and drug screens; explains and assists new employees with paperwork completion.
- Assists with planning and coordinating a variety of events including employee appreciation activities, fund drives, health fairs, annual benefits open enrollment, and others as assigned.
- Coordinates department response to Open Records requests.
- Performs other relevant work as assigned.
- Creates and maintains personnel records to include new hires, terminations, benefits enrollment and termination, necessary revisions and changes to employee information.
- Verifies and processes personnel transactions from departments; coordinates with payroll and department staff as needed to assure transactions are accurate and complete.
- Maintains files of current and former employees assuring files are complete and in compliance with legal requirements.
- Maintains expertise in relevant Finance and Human Resources software to include data collection, reporting systems, records systems, in order to create and run reports; ability to utilize relevant software and systems on a regular basis, as well as provide assistance to other users of the software and systems.
- Coordinates with Benefits and department staff to track medical and military leave to assure employees are in correct status as to active duty.
- May assist with processing various benefits invoices for payment.
- Performs other relevant work as assigned.
- Regular and predictable attendance is required.
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
Associates Degree in Business, Human Resources, or a related field, supplemented by two years administrative experience in Human Resources and/or Benefits Administration, or a high school diploma or GED supplemented by four years administrative experience in Human Resources.
- Experience working in and/or supporting a benefits department; prior working knowledge with employee leaves (FMLA, STD, LTD). Knowledge of employee benefits and applicable laws.
- Must possess the following: Good communication skills both verbal and written, ability to multi-task in a high-volume department, computer skills with experience in the Microsoft Office programs, be attentive to details and highly organized.
- Any equivalent combination of education and experience, which provides the minimum level of qualifications, stated above.
Licenses and Certifications:
Current Notary Public
Knowledge, Skills and Abilities:
- Knowledge of operations, functions, and scope of authority of County departments, offices, and Officials.
- Knowledge of the principles and practices of Human Resources and Benefits administration.
- Comprehensive knowledge of office terminology, procedures and equipment, business mathematics, and English.
- Ability to perform routine office management tasks independently.
- Ability to coordinate multiple high priority and high profile items simultaneously.
- Ability to collect, compile, and analyze statistical data.
- Ability to maintain confidentiality of information.
- Ability to establish and maintain effective, positive working relationships with other employees, outside agencies, and the public.
- Ability to provide a high level of customer service tactfully and courteously to employees, vendors, citizens, and the public.
- Skill in operation of modern office equipment, computers, and relevant software.
ADA MINIMUM QUALIFICATIONS
Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.
Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.
Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.
Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.
Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone.
This class specification should not be interpreted as all-inclusive, as it is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.