Listing Summary

City of Mableton, Georgia

Position Title: IT SYSTEMS ADMINISTRATOR

Purpose of Position: The System Administrator administers, installs, troubleshoots, and maintains servers, storage, server operating systems, and the City's enterprise e-mail application and hardware. Aids in resolving problems, setting policies, administrative procedures, systems monitoring, and systems documentation.

Essential Functions & Duties:

• Monitors the operation of the City's server infrastructure, hardware, and operating systems, both on and off-premises.
• Provides technical support to other team members within the IT Department.
• Responsible for the maintenance, configuration, and reliable operation of server hardware, operating systems, and virtualization.
• Evaluates vendor products for Local Area Network hardware and software and makes recommendations for purchases that are consistent with short- and long-term IT and City strategy.
• Establishes Local Area Network policies, standards, and procedures and ensures adherence to City system security procedures.
• Maintains backup procedures, Local Area Network data integrity, and Local Area Network disaster recovery procedures.
• Administers the City's enterprise e-mail application, Office 365, its on-going maintenance, user e-mail problem resolution and associated hardware, gateways, and software.
• Assists with Help Desk calls and emails for support.
• Coordinates the purchase of PC and network hardware and software; leads or participates in the installation and upgrade of network servers. Maintains, modifies, and assists in network configurations and interfacing.
• Coordinates and directs the work of IT vendors to identify and resolve programming and other operational problems; coordinates the scheduling of corrective patches and upgrades between vendors and staff; interacts with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
• Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
• Serves on the City’s Communications Team.
• Ensures the clear, comprehensive, easy to navigate, consistent and accurate presentation of the City’s online communications presence on the internet and intranet; conducts routine staff training as necessary.
• As a member of the Emergency Operations Center (EOC) team, ensures the proper functioning and best-practices improvements of the EOC’s communications and technology infrastructure. Serves in the Communications/IT Coordinator position within the Logistics Section of the EOC. Responsible for developing, installing, configuring, maintaining, supporting, and troubleshooting all aspects of EOC technology.

Preferred Qualifications:

• High School Diploma / GED considered. Bachelor’s degree in IT related field preferred.
• Minimum of 1-2 years of network administration required.
• Knowledge of principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions.
• Knowledge of Microsoft Windows Server technology, Hyper-V management concepts, Active Directory, Azure, System Center Suite, Office 365 admin and use, Cisco networking, VPNs, Wireless systems, Active Directory, IIS, MS SQL, Autodesk Applications, EsriGIS, Laserfiche, Springbrook, SCADA, AWS, video equipment, OpenGov, networked antivirus and intrusion detection systems.
• Knowledge of Hosted Voice over IP phone system management.
• Knowledge of project budget and contract administration principles and techniques.
• Knowledge of operating characteristics, capabilities, limitations, and service requirement of personal computers and related peripheral equipment.
• Knowledge of hardware and software used in computer network systems including switches, routers, hubs, firewalls, servers, and personal computers.
• Plan, organize, assign, direct, review, evaluate, and manage information systems and projects related to the Town’s website, network administration, software applications and systems.
• Explain technical concepts in non-technical terminology and train internal customers in the use of web applications, personal computer systems, and operating procedures.

Physical Demands: The work requires sedentary and active engagement with residents, businesses, departments and Mayor and Council, including participation and/or attendance at townhalls and City Council meetings. The employee is occasionally required to exert a light amount of force. This position occasionally requires the use of tools or equipment requiring dexterity.

Hourly Payment Range: $23.00 - $35.00

The City of Mableton has the right to revise this position description at any time and does not represent in any way a contract of employment.