Listing Summary

Temporary Position for Customer Service Representative (2-3 months)

Job Summary:  This position is responsible for clerical customer service and accounting duties pertaining to utility service, property tax receipts, occupational tax certificates, building permits involving requests for service, handling customer complaints, providing information and maintaining related financial records.

Major Duties:

•  Assists residential and commercial utility customers;

• Prepares and processes various daily and monthly reports;
• Processes all returned checks; types written letter of notification to the customer and enclose returned check; process the monthly return check report and distributes to appropriate co-workers; maintains a file of all returned checks;
• Ensures that all work orders have been completed; re-issues work order when necessary;
• Assists customers in person and on the phone with questions and complaints regarding utility bills;
• Prepares letters for renewal of occupational tax certificates;
• Prepares certificates for distribution;
• Assists customers with filling needed documentation for acquiring building permits;
• Processes monthly permit reports to county and census;
• Provides information to the general public or other governmental agencies by telephone or in person; answers inquiries or requests and resolves complaints and problems;
• Evaluates inquiries in order to provide the most useful and appropriate information;
• Assists in the dissemination of information concerning the functions and services of various City agencies;
• Performs routine general clerical and filing duties; May relieve or fill in for employees at other work locations as needed;
• Performs other related duties as assigned.

Knowledge Required by the Position:

• Knowledge of modern office procedures and practices;
• Knowledge of general bookkeeping practices;
• Knowledge of general office practices;
• Knowledge of City ordinances, policies and procedures;
• Skill in dealing with the public;
• Skill in using the computer;
• Skill in performing basic mathematical calculations;
• Skill in oral and written communication;
• Ability to maintain accounting and clerical records and prepare reports from such records;
• Ability to work with a certain degree of independence;

Supervisory Controls:  Work is assigned and reviewed by the City Clerk in terms of department goals and objectives.

Guidelines:  Guidelines include general bookkeeping practices, City ordinances, and City and departmental policies and procedures. These guidelines are clear and specific, but may require some interpretation in application.

Complexity:  The work consists of a variety of administrative and clerical duties.

Scope and Effect: The purpose of this position is to accept and apply various payments and fees to the appropriate accounts and provide general clerical support to the department. 

Personal Contacts:  Contacts are typically with co-workers, other City employees, and the general public.

Purpose of Contacts:  Contacts are typically to give or exchange information and provide services.

Physical Demands:  The work is typically performed with the employee sitting at a desk.

Work Environment:  The work is typically performed in an office.

Supervisory and Management Responsibility:  None.

Minimum Qualifications: High School diploma or equivalent; two (2) years of related experience preferred; equivalent combination of education and experience.

Submit completed application to:

Palmetto City Hall

Attn: Cindy Hanson

hanson@citypalmetto.com

P.O. Box 190, Palmetto, GA 30268

Contact Number: 770-463-3377

Pay: $16.74/hour

End Date for Applications: Until filled