Listing Summary

 

 

Customer Relations Clerk

Community Development Department

 

JOB SUMMARY

 

This person is responsible for providing service to customers by answering basic questions related to permitting, business licenses, zoning and land use.

 

MAJOR DUTIES

 

• Greet customers.
• Answer calls, provide information and assistance.
• Receives and refers complaints from the general public to the appropriate entity/provide resolution or directs to the appropriate department/entity.
• Intake of applications and process applications for appropriate permits.
• Receive and account for all collected fees.
• Prepares reports as requested by the Community Development Director.
• Create and update department forms.
• Maintain and update files.
• Process daily mail.
• Functions as a liaison between supervisors, professional staff, department heads, other departments, and other outside agencies, gathering and relaying information as needed.
• Ensure all work activities are in compliance with applicable local, state, and federal rules, regulations. laws. codes, and ordinances.
• Shall exhibit courtesy and respect to the public, city management, employees, and elected officials at all times.
• Performs other related duties as assigned.

 

KNOWLEDGE REQUIRED

 

• Knowledge of modern offices practices and procedures.
• Knowledge of computers and job-related software programs (i.e., Word, Excel, Spreadsheets, Publishing, PowerPoint).
• Performs skilled administrative tasks requiring use of automated office systems (i.e., computers, telephones, facsimile machines, photocopiers, calculators, adding machines).
• Skills in basic mathematical calculations.
• Knowledge of permitting process (within six months)
• Skills in prioritizing and organizing work.
• Skills in the analysis of problems and implementation of solutions.
• Skills in the preparation of clear and precise administrative reports.
• Skills in clear oral and written communications.
• Knowledge of city and departmental policies and procedures (within six months)
• Valid driver’s license.

 

City of Sylvester is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the city will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

To Apply: Email resume and application to tanita.norris@yahoo.com or mail to 101 N. Main St. Sylvester, Ga. 31791