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Case Manager

Hall County

Listing Summary



This position provides support for the Family Treatment Court Coordinator in the day-to-day operations of the Family Treatment Court Program. This position is responsible for the tracking of participant progress, data collection, data dissemination, and accurate and timely maintenance of all spreadsheets. This position will prepare, update, and maintain participant files, as well as maintain databases and tracking systems for the Family Treatment Court Program. An acute attention to detail and ability to work in a fast-paced environment with high expectations are essential, maintaining confidentiality of all offenders and office information as required by federal law.




Provides support to the Family Treatment Court Coordinator


Processes weekly participants payments and creates monthly invoices


Creates participants files upon their program entry


Schedules drug screens in TestDay; reports missed screens to the Coordinator


Attends all Family Treatment Court staffings and court sessions


Prepares all orientation paperwork prior to scheduled orientations


Oversees job search for clients each morning


Obtains necessary information from treatment providers, DFCS, CASA, and Probation Services for the maintenance of accurate, up-to-date records


Maintains home visit spreadsheet so community policing officers have the most current information


Prepares phase move certificates, incentive drawings, court sign-in sheet, etc. for court


Maintains confidentiality of all offenders and office information as required by federal rule


Serves as initial point of contact for all participant calls and office visits (medication approvals, address changes, leave requests, etc.); keeps Coordinator informed of such information


Updates database with program violations, sanctions, incentives, phase moves, etc.


Conducts program orientation with participants in Coordinator’s absence


Regular and predictable attendance is required


Other duties as assigned


Court Administration: Provides administrative support to the Family Treatment Court Coordinator who is charged with orchestrating multi-faceted services required to ensure maximum efficiency of Family Treatment Court Program operations. Maintains open line of communication between Family Treatment Court team to ensure accurate documentation.


Case Flow Management: Creates and maintains accurate files on all participants referred to the Family Treatment Court Program.  Tracks all involved participants from beginning involvement to completion or termination accurately. Maintains a high level of confidentiality in the office as per federal laws and regulations.


Fiscal Administration: Responsible for maintenance of participant fees in the Family Treatment Court Program, under the supervision of the Coordinator.


Supervisory Controls: Incumbent must perform duties without extensive supervision. Work is assigned in general terms, requiring the incumbent to determine the process by which the work should be completed. Adheres to standing instructions of the Family Treatment Court Coordinator.


Complexity: The work ranges from low to medium level tasks to providing complex, extensive, and professional work for Family Treatment Court. In addition, the work of this position involves performing various administrative and accounting duties. A high degree of time management skills are necessary.


Scope and Effect: The purpose of the work is to perform various clerical, administrative, fiscal, and low-level duties needed to provide multi-faceted support to the Coordinator. The work product or service provided by the incumbent affects the accuracy, reliability, or acceptability of further services of Family Treatment Court. Successful implementation of the work can result in the continuance of funding. Errors in this area will be problematic in relation to continued funding and the ability of the Family Treatment Court to successfully change the way that the criminal justice system deals with parents with a substance related problem.


Personal Contacts: Contacts are typically with coworkers, staffs of Superior Court, State Court and Juvenile Court judges, the parent attorney, defense attorney, Solicitor-General, DFCS, CASA, treatment providers, County agencies, and the general public.


Purpose of Contacts: Contacts to obtain, clarify, or give facts of information; to provide services; to fulfill community outreach, education, and sustainability efforts.


Supervisory Responsibility: No direct supervisory duties are assigned.


Minimum Qualifications:


Education and Experience:


A Bachelor’s degree in Criminal Justice, Public Relations, Marketing, Business Administration, Psychology, or related field is preferred.


Experiential requirements include two years of case management experience and knowledge of the criminal justice population and/or child abuse/neglect cases, and any combination of education and experience that provides the required knowledge and skills. A background in or understanding of addictions counseling is preferred.


Knowledge, Skills and Abilities:


General knowledge of County organizational structure and Treatment Services operations.


Demonstrated proficiency in oral and written communications.


Extensive experience and skill in developing effective working relationships with other departments and the general public.


Demonstrated skill in developing and maintaining positive customer relations.


Extensive skill in operating a personal computer, various software applications, Internet, and multimedia programs.



Physical Ability: Although the physical demands are not stringent, incumbent must be capable of receiving and delivering supplies to the office.


Environmental Factors: Work is primarily performed in an office setting, though there will be time spent in court and in the community.


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