Listing Summary

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia. Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Provides technical expertise and support through resolving escalated enterprise system service issues for Campus Services. Ensures the integrity and efficient operation of systems supporting department functions. Supervises assigned staff.

Responsibilities

KEY RESPONSIBILITIES:

• Implements full lifecycle of complex IT systems and solutions, ensuring security, stability, integrity, and recoverability
• Diagnoses and resolves complex problems
• Develops system integrations and automations
• Develops and maintains documentation of requirements, systems, services, processes (including data flow), and procedures
• Serves as a resource and mentor to junior team members
• Provides on call support, responding to incidents on nights and weekends, as part of an on-call rotation
• Provides support for special events, as needed

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in Computer Science, Information Systems, Business Administration or related field or an equivalent combination of relevant education and/or experience

Required Experience

Five (5) years of related IT experience dealing with increasingly complex systems

Preferred Qualifications

Preferred Experience

Previous experience working in higher education

Previous experience working in auxiliary services

Experience supporting point-of-sale and transactional systems

Abilities

Knowledge, Skills, & Abilities

Able to appropriately assess and communicate risks, benefits, and alternatives

Able to analyze, evaluate, and implement complex IT systems

Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Demonstrated expertise managing one or more auxiliary related enterprise systems (i.e. operations for point-of-sale systems, card and transactional systems, parking and transportation management systems, and culinary and hospitality systems)

Demonstrated expertise in: Microsoft Active Directory concepts, administration of Microsoft desktop and server operating systems, PowerShell or equivalent scripting and automation technologies, IP networking fundamentals, administration of enterprise relational databases, and managing data in an enterprise relational database

Knowledge of Payment Card Industry (PCI) security standards and compliance

Well versed in current and emerging technologies, technological trends, and industry best practices for areas of responsibility

Skills

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette'

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer.