Listing Summary

Job Title: Occupational Tax & Alcohol License-Customer Service Representative

Position Type/Expected Hours of Work: Full-Time, 40 hours per week (2080 annually), Monday-Friday

Classification: Non-Exempt

Department: Finance Administration

Reports To: Accounts Receivable & Billing Supervisor

Pay Type: Hourly

JOB SUMMARY/OBJECTIVE:
The Customer Service Representative is highly motivated and passionate about serving customers while working in a fast-paced environment. Position will be able to answer questions and solve problems for applicants in many different scenarios. Position is a self-starter who is comfortable working autonomously with minimal guidance and direction.

SUPERVISORY RESPONSIBILITIES:
None.

ESSENTIAL FUNCTION AND DUTIES/RESPONSIBILITIES:
Processes new and renewal applications for Zoning Use, Occupational Tax Certificates, Regulatory Fees, and Alcohol Licenses.
Ensures compliance with internal and external policies and procedures.
Maintains current knowledge of City Ordinances, federal, state, and local laws related to Occupational Tax and Alcohol Licenses to ensure compliance for businesses operating in City limits.
Prepares and updates a variety of departmental reports, including monthly reports for City Council, BS&A reports, and Open Records requests, etc.
Responsible for maintaining and scanning electronic files and records into BS&A License module.
Ability to serve community development customers and general questions from the public as needed.
Performs other related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:
Skill in speaking fluently the English and Spanish Languages (bilingual) to have the ability to perform said functions is preferred.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
Ability to work independently and in a fast-paced environment.
Ability to anticipate work needs and interact professionally with customers.
Ability to effectively serve irate customers.
Excellent organizational skills and attention to detail.

EDUCATION, CREDENTIALS, EXPERIENCE:
High school diploma required.
Bachelor’s degree in a field relevant to job duties is preferred.
Responsible experience working at a governmental agency.

PHYSICAL CHARACTERISTICS:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

ENVIRONMENTAL FACTORS:
Office working environment, indoors, without exposure to weather or environmental elements.

EQUAL EMPLOYMENT OPPORTUNITY:
The City of Tucker is an equal opportunity employer. The City of Tucker prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to actual or perceived sex, sexual orientation, gender identity, race, color, age, disability, national origin, religion, marital status, familial status, veteran or military status, or any other characteristics protected by law. All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary. Employment with the City of Tucker is at-will.

DISCLAIMER:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.