Listing Summary

Job Title: Permit Coordinator

Position Type/Expected Hours of Work: Full-Time, 40 hours per week (2080 annually), Monday-Friday

Classification: Non-Exempt

Department: Community Development

Reports To: Director of Community Development

Pay Type: Hourly

JOB SUMMARY/OBJECTIVE:
Serves as the customer liaison for all building permitting matters associated with the Community Development Department. Work involves managing the public facing permitting office, providing customer service and support to architects, engineers, contractors, and the public with general and technical information related to building regulations and permitting, and coordinating the building permitting processes. Work is performed in conjunction with members of all city departments.

SUPERVISORY RESPONSIBILITIES:
None.

ESSENTIAL FUNCTION AND DUTIES/RESPONSIBILITIES:
Coordinates permit applications from initial intake to final issuance, including but not limited to monitoring online permit submittals, processing applications through the permitting software, ensuring proper permit routing, processing resubmittals, obtaining outside approvals, calculating fees, issuing permits, and issuing Certificates of Occupancy and Certificates of Completion.
Monitors permit applications throughout the process in order to provide information to the customer and ensure efficient movement of applications throughout the process.
Works as a liaison between building, land development, planning & zoning, city engineer, fire marshal, DeKalb Watershed Management, and DeKalb Public Health; facilities communication and a positive working relationship amongst all departments.
Provides support to all walk-in customers, answers emails and phone calls for the building department.
Participates in departmental meetings, helps identify permit problems and develops solutions. Assists in implementing procedural changes when needed.
Assists with creating and maintaining applications and educational information related to building permitting functions.
Maintains all files for building department, tracks weekly/monthly building department data, processes documents per Record Retention Policy, and assists with Open Records Requests.
Files month-end and year-end building department activity reports with state agencies and national reporting services.
Performs other duties as assigned, including cross training with other departments to cover absences, equalize peak work periods, or balance the workload.

KNOWLEDGE, SKILLS, ABILITIES:
Ability to read, speak, write, and spell using standard American English grammar.
Ability to provide exceptional customer service.
Ability to work independently with minimal supervision.
Ability to exercise considerable judgement and discretion in carrying out assigned tasks.
Must be able to perform multi-task operations with frequent interruptions.
Ability to resolve citizen complaints and issues while maintaining a professional and calm demeanor.
Knowledge of permitting processes, policies, requirements.
Knowledge of computer and job-related software programs, such as BS&A and Just FOIA.
Knowledge of construction terminology and construction plans.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Excellent interpersonal skills.
Organized with attention to detail.
Skill in speaking fluently the English and Spanish Languages (bilingual) to have the ability to perform said functions is preferred.

EDUCATION, CREDENTIALS, EXPERIENCE:
Experience with a municipal building department or in the construction industry.
Customer service experience required.
High school diploma or equivalent required.
Notary Public within six (6) months of hire.
Permit Technician Certification ICC (International Code Council), preferred
PHYSICAL CHARACTERISTICS:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.

ENVIRONMENTAL FACTORS:
Office working environment, indoors, without exposure to weather or environmental elements.
 

EQUAL EMPLOYMENT OPPORTUNITY:
The City of Tucker is an equal opportunity employer. The City of Tucker prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to actual or perceived sex, sexual orientation, gender identity, race, color, age, disability, national origin, religion, marital status, familial status, veteran or military status, or any other characteristics protected by law. All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary. Employment with the City of Tucker is at-will.

DISCLAIMER:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.