Listing Summary

POSITION SUMMARY

Under direct supervision of the Assistant to the City Manager or designee, serves as general receptionist for the City of Stonecrest. Greets visitors and department clients to City Hall; operates telephone system for the receiving and routing of calls; performs typing, mail distribution, copying, and other clerical duties, primarily routine in nature.

MAJOR DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serves as general receptionist, receiving visitors and directing to appropriate individuals. Monitors schedules of employees and answers nontechnical questions.
• Receives, screens, and routes incoming calls, taking messages and providing general information as needed, places outgoing calls and interoffice calls on request.  
• Maintains phone system for system failure.
• Handles all incoming mail or business correspondence coming into City Hall. Routes correspondences to appropriate department, office, or employee.
• Creates mailing labels and mails pertinent information to city clients and customers, as directed.
• Performs routine clerical tasks for the various departments when needed. Types routine correspondence, reports, and other materials of non-complex and routine nature.
• Operates a variety of standard office equipment to include phone system, typewriter, calculator, postage meter, and photocopier.
• Performs other duties as required or assigned.
• Consults with others on complex problem situations and provides technical expertise.
• Provides progress and activity reports to senior management; and assists with the revision of procedure manuals as appropriate.
• Performs related duties as assigned

MINIMUM QUALIFICATIONS

Requires high school education and previous receptionist/clerk/typist experience, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Certificates, Licenses and Registrations

Must possess and maintain a valid Georgia driver's license. 

Knowledge, Skills and Abilities

• Ability to learn and employ standard office procedures and practices.
• Ability to employ patience and tact in dealing with the public.
• Ability to perform a variety of simple and routine clerical functions.
• Ability to operate or learn the operation of standard office equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain satisfactory working relationships with co-workers, staff, professionals, and the public.
• Prioritizes and plans work activities and use time efficiently
• Demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
• Interacts and communicates clearly with coworkers, citizens and vendors in a courteous, friendly matter
• Manages difficult situations, responds promptly to needs, solicits consultant feedback to improve service, responds to requests for service and assistance and meets commitments
• Exhibits tact, consideration, and patience in difficult situations
• Approaches sudden, unexpected challenges effectively with confidence
• Punctuality, follows instructions, responds to management direction and solicits feedback to improve performance

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other tasks; Develops realistic action plans.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds well to questions; Demonstrates presentation skills; Participates in meetings.
• Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.

OTHER REQUIREMENTS

May work an adjusted schedule for assisting in events occurring after 5:00 p.m. such as meetings, or planned events.

REQUIREMENTS INCLUDED IN THIS CLASS SPECIFICATION MAY BE SUBJECT TO MODIFICATION IN ORDER TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES WHO ARE OTHERWISE QUALIFIED TO PERFORM THE ESSENTIAL DUTIES OF THE JOB.