Listing Summary

The City of Norcross is looking for a Full-time IT Director.  The purpose of this position is to Direct and manage all information technology staff and technology projects, functions, infrastructure, operations, and resources for the City of Norcross.  Plans and directs the development and administration of the city’s systems and strategic planning, which includes the management of all hardware, operating systems, systems and applications software, and the personal computer network. Maintains and controls hardware and software functions of all City departments. Performs applications software analysis, design, development, and management, providing conceptual and/or technical advice. Responsible for IT network security/Cyber Security management of City systems. 

The IT Director also plans, directs, and coordinates the development, operation, and maintenance of the City's systems and personal computer network, including all hardware, operating systems, and systems and PC software, and maintenance agreements; manages ongoing operations and directs the development of future applications related to network servers, desktop computers, websites, and local area networks.

Essential Duties and Responsibilities: 
 

• In conjunction with the City Manager, Mayor, and Council, develop and maintain a technology strategy for City Hall and the Public Safety Department.
• Responsible for the direction, planning, organizing, and scheduling of work for the Department.
• Interview and make hiring recommendations and evaluate the performance of subordinates.
• Develops and administers departmental budget and monitors expenditures to ensure compliance with City policy.
• Develops departmental goals and objectives and monitors performance as compared to goals.
• Oversee all cybersecurity efforts of the Information Technology infrastructure.
• Responsible for the oversight of all Continuity of Operations in the event of a disaster.
• Responsible for all disaster recovery efforts in all the city locations and local data centers.
• Participates in vulnerability testing to ensure the network security posture remains strong.
• Responsible for keeping the City Manager, Assistant City Manager, and all department heads apprised of departmental operations and trends present throughout their departments.
• Responsible for the city's system-wide backup operation plan.  
• Performs applications software analysis, design, development, and management, providing conceptual and/or technical advice.
• Develops City-wide policies relating to IT-related systems.  Interfaces with departments to determine the best data management approaches to be used.
• Responsible for increasing and promoting cyber security awareness through city-wide communications and policies and assigning training to end users.
• Lead the IT department that supports the department directors and their teams in leveraging technology and technical resources that advance their efforts to deliver services and programs.
• Direct the preparation and administration of the annual information technology budget; direct the appropriate departmental budgetary controls.
• Approves requirements for hardware, software, and computer supply purchases. Perform needs and cost analyses as needed. Review formal designs from staff, ensuring security concerns and internal controls are addressed.
• Manages the development, negotiation, and administration of information technology contracts and contractors.
• Monitors installation plans and integration of new systems, including timeliness and vendor participation.  Contacts hardware/software vendors and technical representatives.  
• Interviews make hiring decisions, train, evaluate, and discipline departmental personnel as needed. Directs, reviews, and provides feedback to subordinates.
• Recommends, coordinates, and schedules in-house and off-premises systems technology training.
• Analyzes and evaluates the effect new or modified software has on current software applications.
• Oversees preparation and maintenance of systems documentation, procedures, and technical library.
• Makes a priority of upgrading knowledge and skills by attending user group meetings, related seminars provided by vendors or governmental groups, and continuing IT/security education courses.  
• Prepare monthly reports on the status of the IT Department.
• Performs other related duties as required.

 

Education and/or Work Experience Requirements: 

• Minimum of 8-10 years of progressive management experience in the technology field. 
• Five to seven years of system administration and end-user support experience.
• Bachelor’s Degree or equivalent in a related field is required. Master’s preferred
• IT certifications required – Microsoft Windows Server 2012, Server 2016, Server 2019, or Office 365.
• Ability to work a non-routine shift and be ‘on-call’ as needed.

Additional Duties and Responsibilities:
Any other duties as assigned by management.

Scope and Impact: 
Job has recurring work situations involving high degrees of discretion. The need for accuracy and effective utilization of accepted programs and routines is high. Errors in judgment will waste resources and adversely impact performance. The Incumbent operates independently, but the work is not verified. The content of work priorities is determined by supervision.

Communications/Customer Contact:
Communication and interpersonal skills, as applied to interaction with co-workers, supervisors, and the general public, etc., are sufficient to exchange or convey information and to receive work direction.

Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrated leadership abilities.
• Excellent problem-solving and analytical skills.
• A strong degree of technical competence.
• Excellent customer service, empathy, and communication skills.
• Ability to train and educate end-users.
• Must be highly responsive while displaying calm in stressful situations

Working Conditions:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
• Occasionally able to work remotely to ensure IT support for all shifts of the Public Safety Department.
• Occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.
• While performing the duties of this job, the associate may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• May have to move mechanical parts, electrical currents, and workspace restrictions.

SALARY: Depends on Qualifications

JOB TYPE: Full-Time

DEPARTMENT: Information Technology

OPENING DATE:11/08/2024

SALARY RANGE: Up to 171,658.92

Interested applicants must submit a letter of interest and updated resume to hr@norcrossga.net
EOE/DFW