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Case Manager

Hall County


Listing Summary

JOB SUMMARY:

 

This position provides support for the DUI Court Coordinator in the day-to-day operations of the DUI Court Program. This position is responsible for the tracking of participant progress, data collection, data dissemination, and accurate and timely maintenance of all spreadsheets. This position will prepare, update, and maintain participant files, as well as maintain databases and tracking systems for the DUI Court Program. An acute attention to detail and ability to work in a fast-paced environment with high expectations are essential, maintaining confidentiality of all offenders and office information as required by federal law.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

 

Provides support to the DUI Court Coordinator

 

Prepares weekly bank deposits per Treatment Services accounting policy

 

Processes weekly participants’ payments and creates monthly invoices

 

Creates participants files in ADE and hard copy form upon their program entry

 

Schedules drug screens in TestDay program; reports missed screens to the Coordinator; enters positive screens in ADE

 

Attends all DUI Court staffings and court sessions

 

Prepares all orientation paperwork on Friday prior to scheduled orientations

 

Oversees job search for clients on Tuesday and Thursday mornings

 

Obtains necessary information from treatment providers and Probation Services for the maintenance of accurate, up-to-date records

 

Checks all participants in CJIS for warrants, new charges, and jail release on Wednesday morning before court

 

Maintains home visit spreadsheet so community policing officers have the most current information

 

Attends revocation hearings in Coordinator’s absence

 

Prepares phase move certificates, incentive drawings, court sign-in sheet, etc. for court

 

Maintains confidentiality of all offenders and office information as required by federal rule

 

Checks participant attendance prior to court

 

Serves as initial point of contact for all participant calls and office visits (medication approvals, address changes, leave requests, etc.); keeps Coordinator informed of such information

 

Updates ADE with program violations, sanctions, incentives, phase moves, etc.

 

Conducts program orientation with participants in Coordinator’s absence

 

Regular and predictable attendance is required

 

Other duties as assigned

 

Court Administration: Provides administrative support to the DUI Court Coordinator who is charged with orchestrating multi-faceted services required to ensure maximum efficiency of DUI Court Program operations. Maintains open line of communication between probation, prosecution, judiciary, defense attorneys, treatment providers, and DUI Court team to ensure accurate documentation.

 

Case Flow Management: Creates and maintains accurate files on all participants referred to the DUI Court Program.  Tracks all involved participants from beginning involvement to completion or termination accurately. Maintains a high level of confidentiality in the office as per federal laws and regulations.

 

Fiscal Responsibility: Responsible for maintenance of drug screen fees in the DUI Court Program, under the supervision of the DUI Court Coordinator.

 

Supervisory Controls: Incumbent must perform duties without extensive supervision. Work is assigned in general terms, requiring the incumbent to determine the process by which the work should be completed. Adheres to standing instructions of the DUI Court Coordinator.

 

Complexity: The work ranges from low to medium level tasks to providing complex, extensive, and professional work for DUI Court. In addition, the work of this position involves performing various administrative and accounting duties. A high degree of time management skills are necessary.

 

Scope and Effect: The purpose of the work is to perform various clerical, administrative, fiscal, and low-level duties needed to provide multi-faceted support to the Coordinator. The work product or service provided by the incumbent affects the accuracy, reliability, or acceptability of further services of DUI Court. Successful implementation of the work can result in the continuance of funding. Errors in this area will be problematic in relation to continued funding and the ability of the DUI Court to successfully change the way that the criminal justice system deals with offenders with a substance related problem.

 

Personal Contacts: Contacts are typically with coworkers, staffs of State Court judges, Solicitor-General, Probation Services, treatment providers, County agencies, and the general public.

 

Purpose of Contacts: Contacts are typically to obtain, clarify, or give facts of information.

 

 

Minimum Qualifications:

 

Education and Experience:

 

A Bachelor’s degree in Criminal Justice, Public Relations, Marketing, Business Administration, Psychology, or related field is preferred.

 

Experiential requirements include two years of case management and knowledge of the criminal justice population, and any combination of education and experience that provides the required knowledge and skills. A background in or understanding of addictions counseling is preferred.

 

Knowledge, Skills and Abilities:

 

General knowledge of County organizational structure and Treatment Services operations.

 

Demonstrated proficiency in oral and written communications.

 

Extensive experience and skill in developing effective working relationships with other departments and the general public.

 

Demonstrated skill in developing and maintaining positive customer relations.

 

Extensive skill in operating a personal computer, various software applications, Internet, and multimedia programs.

 

 

ADA Minimum Qualifications:

 

Physical Ability: Although the physical demands are not stringent, incumbent must be capable of receiving and delivering supplies to the office.

 

Environmental Factors: Work is primarily performed in an office setting, though there will be time spent in court.

 

Listing ends on:

1/22/2025