Listing Summary

JOB SUMMARY

This Part-time position provides customer service and clerical support for department operations.

ESSENTIAL FUNCTIONS

• Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.
• Accepts payments and enrolls participants into programs and classes; monitors account and memberships including facility access cards.
• Reserves facilities and collects related fees.
• Balances cash drawer.
• Assists with the compilation of the quarterly catalog.
• Checks patron identification to verify residency.
• Assists in maintaining the internal program calendar.
• Receives, prepares and distributes correspondence, memoranda, reports, and forms for all operating areas.
• Assists in maintaining contact information for program instructors, athletic associations, clubs, and civic organizations.
• Assists with preparation for Special Events.
• Assists Recreation Administrative Coordinator with reports, rentals, front desk operation manual, and calendars and schedules.
• Creates bulletin board materials for promotion of classes, events, and leagues. Creates materials to support department staff.
• Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles and practices.
• Skill in prioritizing and organizing work.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.

SUPERVISORY CONTROLS

The General Programs Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related customer service, clerical, and technical duties.  Frequent interruptions contribute to the complexity of the position.
• The purpose of this position is to provide customer service and clerical support for the operations of the department.  Successful performance contributes to the efficiency and effectiveness of department operations.

CONTACTS

• Contacts are typically with co-workers and the general public.
• Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.
• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

The qualifications listed above represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.