Listing Summary

It's a new season and time to walk through the door of opportunity to your dream job! Your opportunity to embrace a new beginning has just arrived! If you are seeking a rewarding career in a fast-paced work environment, career progression and the chance to learn from the best, and a career with a purpose, the City of Savannah Innovation and Technology department is seeking a highly qualified, customer focused Business Analyst to join our team. 

As an IT Business Partner (ITBP), you will advise an assigned Service Center on a broad range of technology issues, with the goal of improving their business operations. You will convey our technology vision in order to help take advantage of existing technology and evolving innovations to assist in meeting efficiency goals.

You will gather information about any technological challenges and needs and use that insight to suggest solutions and services for your assigned Service Center. An ITBP will focus on recommendations that will streamline operations, increase efficiency, or boost productivity.

Being the primary point of contact for leadership and Directors within the Service Center, the ITBP will strive to promote the existing IT services and capabilities with a view to aligning the functional needs with our technology strategies to maximize the benefits of technology.

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance,
employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance, employee referral program and 12 paid holidays!

Essential Job Functions:

• Serve as the primary day-to-day IT contact for assigned departments.

• Act as a liaison between ITS and assigned departments to ensure IT solutions meet business needs. 

• Moderate regular meetings with assigned departments to ensure effective communication and transparency

• Provide or coordinate technical support for IT-related issues within the assigned departments.

• Collaborate with external vendors and ITS regarding technology solutions and services.

• Manage customer relationships to meet ITS expectations of customer experience and quality.

• Evaluate business processes and determine appropriate technology solutions.

• Ensure data security and compliance with relevant laws and regulations.

• Train staff on new technologies and systems.

• Develop and maintain documentation related to IT procedures, systems, and configurations.

• Actively participates in annual budget planning around technology with assigned departments

• Perform other duties as assigned

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science or related field from an accredited college or university supplemented by four (4) years of professional business analysis experience; or any equivalent combination of education, training and experience provides the requisite knowledge, skills and abilities.

• Strong technical learning aptitude.

• Strong problem-solving abilities to address technical challenges and improve business processes.

• Adaptability to changing technology landscapes and business needs.

• Good interpersonal skills with department office staff. 

• Work management skills related to managing fast-paced working environments.

Preferred Qualifications

• .Previous experience working within any City service center(s)

Work Location: 802 W. Anderson St, Laurel Grove North     Work Hours: 8 am - 5 pm

Additional Requirements

• Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

• Microsoft certification(s)

• Experience with technology projects

• Demonstrably high standards in a fast-paced work environment

• Able to work with an appropriate sense of urgency

• Ability to define solution benefits effectively to nontechnical management

• Hands-on experience with the Smartsheet platform

• Experience with the Microsoft Power Platform

• Understanding the concepts of the PMI model for project management

Additional Information:

• Experience with the operations of assigned departments in the City of Savannah. 

• Excellent verbal and written communication skills 

• Ability to establish and maintain department relationships across the City.

• Skilled at identifying common technology requirements.

• Consistently strive to demonstrate the IT Values within various City departments.

• Ability to translate business requirements into technical requirements

• Strong understanding of Cybersecurity and data management principles