Listing Summary

JOB SUMMARY/OBJECTIVE:
The Occupational Tax/Alcohol License Technician is highly motivated and passionate about serving customers while working in a fast-paced environment. Position will be able to answer questions and solve problems for applicants in many different scenarios. Position is a self-starter who is comfortable working autonomously with minimal guidance and direction.

SUPERVISORY RESPONSIBILITIES:
None.

ESSENTIAL FUNCTION AND DUTIES/RESPONSIBILITIES:

Processes new and renewal applications for Occupational Tax Certificates and Alcohol Licenses.

Ensures compliance with internal and external policies and procedures.

Maintains current knowledge of City Ordinances, federal, state, and local laws related to Occupational Tax and Alcohol Licenses to ensure compliance for businesses operating in City limits.

Prepares and updates a variety of departmental reports, including monthly reports for City Council, BS&A reports, and Open Records requests, etc.

Responsible for maintaining and scanning electronic files and records into BS&A License module.

Ability to serve community development customers and general questions from the public as needed.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:
Skill in speaking fluently the English and Spanish Languages (bilingual) to have the ability to perform said functions is preferred.

Excellent verbal and written communication skills.

Proficient in Microsoft Office Suite or related software as well as other accounting software programs.

Ability to operate related office equipment, such as computers, 10-key calculator, and copier.

Ability to work independently and in a fast-paced environment.

Ability to anticipate work needs and interact professionally with customers.

Ability to effectively serve irate customers.

Excellent organizational skills and attention to detail.

EDUCATION, CREDENTIALS, EXPERIENCE:
Any combination of education and experience equivalent to a bachelor’s degree from an accredited college or university.

One to five years of increasingly responsible experience working in an Occupational Tax or Alcohol License operation, or other services at a governmental agency.

PHYSICAL CHARACTERISTICS:
Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

ENVIRONMENTAL FACTORS:
Office working environment, indoors, without exposure to weather or environmental elements.