Listing Summary

POSITION VACANCY ANNOUNCEMENT

Position: IT A/V Technician (FT) 

Posting Date: February 4, 2025                 

Department: Information Technology                                                               

Closing Date: February 18,2025

Starting Salary: $20.00/hour                                                                                  

FLSA Status: Non-Exempt

Job Summary:

The Information Technology Audio Visual Technician is responsible for the maintenance, configuration, and troubleshooting of all audio-visual (A/V) systems and IT infrastructure. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to work independently as well as part of a team. Additionally, the IT A/V Technician will assume help desk duties when not engaged in A/V tasks, providing support for general IT issues.

Major Duties:

• Provides first contact, help desk support for end users.
• Verify that employees' workstations are working efficiently and operating as intended.
• Assist with the setup and maintenance of workstations, printers, and other IT equipment.
• Assist in troubleshooting hardware and software.
• Collaborate with IT and facilities teams to plan and execute A/V projects.
• Performs routine maintenance on county IT equipment as needed.
• Support and maintenance of all A/V equipment such as projectors, displays, sound systems, and conference systems.
• Resolve A/V and IT related issues in a timely manner.
• Support for all A/V needs within Habersham County.
• Test equipment prior to events to ensure seamless operation.
• Provides assistance to the helpdesk as needed when not engaged in A/V support.
• Provides technical support for A/V setups and events within the county.
• Perform routine maintenance and updates on A/V equipment as needed.
• Document procedures, configurations, and troubleshooting steps.
• Create and modify guides/FAQs as needed for end users for the operation of all A/V equipment used within the county.
• Setup and breakdown of A/V equipment for meetings and conferences.
• Work with other departments on upcoming events, planning and scheduling equipment needs per event.
• This position requires attendance at night meetings at least once a month with the possibility of additional meetings as needed.
• Will participate in rotating on-call duties and is expected to be available for problem resolution 24/7 while on call.

Minimum Qualifications:

• Possession of a high school diploma or equivalent.
• Associate’s degree in an Information Technology related field or equivalent combination of education and/or work-related technical experience.
• At least two years of related applicable experience (preferred)
• Experience with virtual meeting platforms (Microsoft Teams, Cisco Webex, Zoom, etc.)
• Strong multi-tasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.
• Knowledge of applicable hardware, software, and peripheral devices.
• Knowledge of audio and video equipment.
• Knowledge of media production, communication, and video editing techniques and methods.
• Ability to design and develop systems and document procedures.
• Proficient computer skills in programs including, but not limited to Word, Excel, Outlook, etc.

Licenses and Certifications:

• Preferred: CompTIA A+
• Local government IT experience highly desired.
• Valid Class C Georgia Driver's License and satisfactory motor vehicle record.

Other Skills and Qualifications:

• Proven experience in A/V and/or IT support roles.
• Extensive knowledge of Microsoft operating systems and Office software.
• Strong analytical skills. Must be able to work independently and track work tasks in accordance with IT SOPs. Ability to document procedures and build knowledgebase for related work.
• Ability to communicate technical information clearly and effectively, both verbally and in writing.
• Knowledge of control systems (e.g., Crestron, AMX).
• Experience working in a team-oriented, collaborative environment.
• Utilize strategic, operational, and technical skills to propose solutions.
• Demonstrate confidence, enthusiasm, and a positive attitude working with others.
• Must be able to pass a fingerprint background check.
• Performs other duties as assigned.

The successful candidate must complete a Background/Reference Check and Pre-Employment Drug Screening prior to the start of employment.

To Apply: All applicants must complete a Habersham County employment application. Applications can be found online at www.habershamga.com.  Applications and a detailed job description can be picked up at the Habersham County Human Resources Department, Administration Building located at 130 Jacob’s Way, Clarkesville, GA 30523 in room 303. For more information please call (706) 839-0214. Habersham County is an Equal Opportunity Employer and Drug Free Workplace.