City of Grovetown – Job Description
Department: Water Dept. Job Title: UB - Accounting Clerk 1
Salary Grade: 7
Job Status: Full time (Hourly) Non Exempt 9-5 M-F
Reports to: Billing Supervisor Subject to Employee Benefits: Yes
Purpose of the Position: The purpose of this position is to perform accounting and clerical duties associated with the accurate completion of transactions related to the payment of utility bills and fees. The position is responsible for maintaining customer accounts and records pertaining to receipts and payments of services. The employee is responsible for maintaining accurate account information, balancing cash drawers; providing information and quality customer service on the phone and in person.
Examples of Duties: Duties include but not limited to the following:
(Scope of work)
Coordinates daily activities related to customer utility accounts
Answers incoming phone lines, directs calls and provides information to the public
Acts as a receptionist at the front/rear payment window
Insures all accounts are kept up to date in payments and customer information
Insures quality control over cash, checks, money and internet (online) receipts
Reports and records complaints and seeks resolutions to problems proposed by the general public
Performs data entry to enter and verify payment information
Verifies and corrects billing errors
Keys in meter readings and checks consumption as needed
Prepares cut-off list for nonpayment of services as needed
Receives miscellaneous (example) as gym memberships and yard sales fees.
Maintains accountability for reporting accurate payable information relating cash receipts
Transfers records, reports and other necessary information to Billing Supervisors routine basis
Maintains accurate files, records and documents that relate to customer accounts
Orders supplies and other items necessary to the operation of the office
Gives and receives information to the public about city services
Prepares information for disconnected accounts and account refunds
Rings up miscellaneous revenue as needed
Prepares and processes deposits (if needed)
Assist with preparation for annual audit as needed
Attends meeting as needed
Performs other duties as assigned or required of the office
Enforces all pertinent policies, rules and regulations and reports any unusual or questionable use of city utilities.
Knowledge, Skills and Abilities:
Knowledge of the Accounting/Bookkeeping practices and principles
Knowledge and skill in using computer programs and applications
Knowledge of City policies and procedures pertaining use of city utilities
Knowledge and ability to produce various reports needed in balancing accounts and monitoring income
Knowledge of GAAP and Best Practices
Knowledge in posting bills with correct payment information
Knowledge and skill in resolving billing issues and conflict resolution for complaints
Knowledge and skill in providing information regarding new services, disconnections and transfers
Knowledge and skill in balancing cash receipts
Knowledge of new subdivisions and businesses and business transfers
Knowledge of geographic area of Grovetown
Knowledge and ability in reading subdivision plans
Ability and skill in coordinating work orders
Ability to read, write and speak English
Ability and skill to deal courteously and tactfully with fellow employees and general public
Ability to establish and maintain effective working relationships with employees, officials and general public.
Complexity: Incumbent follows established rules, guidelines and policies. Job is made complicated due to the number the volume of work with in dealing with the public at an open window and also answering the busy phones.
Contacts: Contacts are generally with fellow employees and the general public who are conducting business with the City. The purpose of contacts is to give and exchange information and to resolve problems associated with public utilities and general complaints from the community.
Guidelines: Guidelines are clear and specific and but required constant monitoring of customer accounts is critical. Collection and documentation of income is paramount to the duties of the position.
Physical Demands: The work of this position is in general, sedentary and is performed in an office. Some occasional bending, stooping, walking, standing is required.
Supervisory Controls: This position works under the direct supervision of the Billing Supervisor and receives instruction, training and advice from same. This position does not supervise any other position.
Work Environment: Work is typically performed in an office setting. Incumbent works in close contact with other employees and the general public.
Requirements: Employee must possess and maintain a valid state driver’s license
Employee must have at least 2 years of experience in similar setting
Employee must possess a high school diploma
Preferred qualifications would include associates degree (incumbent exempt)
Employee must be at least 18 years of age
Employee subject to a pre-employment background check and drug screen
Employee must be bondable
8/14/2012 HR – Disclaimer: Job description statements are intended to describe the general nature and level of work being performed assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
Equal Opportunity Statement: The City of Grovetown is an Equal Opportunity Employer and we do not discriminate against any employee based on race, color, sex, or national origin, or individuals with disabilities.
*Cost of training shall be paid by the city, but employee shall sign an agreement to reimburse the city if employment is less than one year.
To apply, please visit http://cityofgrovetown.com/jobs.aspx. You must submit a completed and signed application, resume, and any other supporting documents to jobs@cityofgrovetown.com or mail them to David Toulson, HR Director, City of Grovetown, P.O. Box 120, Grovetown, Georgia 30813. Previous applicants need not apply. Application deadline is March 21, 2025.
3/21/2025