Listing Summary

 

 

JOB DESCRIPTION

 

POSITION TITLE:   Customer Service Representative (Non-Exempt)

DEPARTMENT:   Customer Service

REPORTS TO:   Customer Service Manager

 

JOB SUMMARY:     This individual is responsible for providing information and assistance to utility customers with guidance from customer service lead and customer service manager.

 

MAJOR DUTIES:

• Greets all walk-in customers with courtesy and processes payments in a timely and professional manner.
• Receives incoming calls or visitors.  Determines the nature of the call and refers to appropriate individual or department.
• Serves as dispatcher, initiating or receiving calls to relay or receive information.
• Issues work orders for new connects, disconnects, re-reads, and possible leaks.
• Processes all NSF checks returned by our bank and notifies customer by door hanger of time allowed to satisfy or be disconnected.
• Applies penalties and processes cut off notification listing on each due date.
• Processes cut off list, carefully checking for payment extensions, arrangements, or any applicable notes on the account.
• Processes payments and calls in over radio to meter crew for reconnect in a timely manner.
• Balances daily cash drawer with minimal shortages/overages.
• Prepares cash and checks for daily deposits turned into Finance Department.
• Resolves most customer disputes without direct supervision.
• Performs other duties as assigned.
• Initiates automated reminders (I-Voice) to customers on all cycles one day prior to due date.

 

MINIMUM QUALIFICATIONS:

• High School Diploma or Equivalent; Associates degree preferred.
• The position generally requires office experience and computer skills.
• The individual will be self-motivated and possess the ability to interface with customers and internal personnel using good verbal and written communication skills.
• The individual will be a team player and a good listener.

 

 

If Interested Please Email Resume to:

hrmanager@fvutil.com

 

 

 

 

            EOE/Drug Free/Smoke Free Environment