REPORTS TO: City Manager
CLASSIFICATION: Full-time regular
FLSA STATUS: Exempt
DATE APPROVED: September 29, 2019
The City of Hampton is a small, charming, city with a historic downtown district located approximately 30 miles south of Atlanta. The City is growing in all facets and is seeking an energetic, detailed, and driven candidate who is willing to grow, develop, and manage the newly-formed Information Technology Department. To facilitate this effort, we are accepting applications for an Information Technology Manager.
This is a full-time position. The position is expected to work indoors and experience extensive contact with employees in person and over the phone. This position routinely handles confidential information. This position may require the ability to work hours outside of normal business hours including evenings and weekends as necessary.
- Ability to develop, organize, prioritize, coordinate activities, meet deadlines, handle and prioritize simultaneous requests and provide stellar customer-first service (internal and external) while maintaining composure under pressure.
- Plans and coordinates the installation of personal computers, personal computer hardware and network equipment; supervises and assists with the design and management of data network projects.
- Meets with department heads and other City staff to plan the installation of computer hardware, software, and network equipment; meets with outside vendors to provide network cabling and services.
- Maintains telecommunications services subscribed to by the City. Typically includes, but not be limited to, management and maintenance of the VoIP telephone system, data and voice connectivity circuits and cellular communications services.
- Receives and performs requests for installation, relocation, and problem resolution of personal computer hardware/software and network hardware.
- Researches computer hardware and software technical specifications; makes purchasing recommendations; purchases software and peripheral components as needed for projects.
- Prepares or completes various forms, reports, correspondence, work orders, performance appraisals, disciplinary forms, or other documents.
- Provides information, training, and assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues.
OTHER JOB FUNCTIONS:
Meets with departments to plan, coordinate, and schedule installations, repairs, and modifications of various systems and equipment; communicates with manufacturers and vendors for product information and technical advice on products.
- Bachelor’s degree or equivalent of four (4) years college courses in Information Technology, Computer Engineering or closely related field, in lieu of a Bachelor’s Degree, an Associate’s Degree in Information Technology or closely related field and four (4) years previous experience and/or training involving supporting organizational change management efforts for I.T. projects.
- Experience in executive communications and organizational support, including experience liaising with high-level customers and project stakeholders.
- Experience in information gathering, high-level organizational business contacts and process flow analysis; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
- Must possess and maintain a valid Georgia driver’s license.
- Must provide and maintain a personal vehicle to use to conduct official City business which may include after-hours return trips.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- Duties are performed primarily in an office setting and will routinely transition from sitting to a standing position. Tasks will involve extended periods of time at a keyboard, workstation and front counter.
- The position will have frequent contact with others and may require prolonged periods of concentration and the ability to cope with numerous interruptions and changing priorities. Physical ability to hear ordinary conversation, such as questions from the public, as well as other sounds, such as the telephone ringing, etc.
- General office equipment including computer, scanner, printer, copier and telephone.
STATEMENT OF OTHER DUTIES DISCLAIMER:
The preceding job description does not constitute an employment contract. It has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Incumbent will perform other duties as assigned by immediate supervisor.