This is a full-time position and receives all benefits afforded to regular employees. This position requires working 40 hours per week.
Summary: The purpose of this classification is to perform technical work involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment utilized by county departments.
Essential Functions of the Job: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. This classification is part of the broad-band compensation plan. Duties listed may not be performed by all incumbents, and level may be assigned in accordance with the skills and proficiencies demonstrated by the incumbent.
- Conducts various projects involving installation, maintenance, and troubleshooting of county computer systems and communications equipment; reviews work orders and identifies priorities; schedules equipment repair/maintenance work; assists in planning/scheduling major projects.
- Installs and configures computer systems, network systems, peripherals, and software; assists with design and implementation of wide area network (WAN) and local area network (LAN) systems; installs and tests network hardware, cabling, and connectors; installs, tests, and terminates fiber-optic cabling; installs/replaces various system components; upgrades existing hardware/software; customizes software programs for users; sets up passwords and log-on names for new users; transfers data between systems as needed; prepares records of new computer configurations.
- Monitors working conditions of equipment and performs general/preventive maintenance tasks; monitors available disk space to support computer applications; performs data backups of critical systems; replaces security tapes; performs daily backups of network servers and prints backup logs; verifies backups and stores in secured location; performs printer maintenance tasks such as clearing paper jams; performs cleaning and preventive maintenance of equipment as needed.
- Diagnoses, analyzes, and works to resolve/repair problems involving hardware, software, peripheral, or network problems; tests hardware components, monitors, parts, and software; identifies data errors, and equipment malfunctions; initiates appropriate action to correct errors, recover data, and obtain maintenance; troubleshoots network connectivity and network problems; repairs network cables; repairs or replaces defective computer components; removes, replaces, or reinstalls software; researches cost of repairs or replacement of computers, peripherals, or components; contacts outside service providers for repair support as needed.
- Coordinates and provides technical support for the county’s communication systems, cellular services, and computer systems. Communicates with hardware/software service and technical support representatives of various vendors; provides information concerning operational and/or mechanical problems as appropriate. Provides technical support, training, information, and assistance to users of all systems in operation of hardware and software; troubleshoots and/or resolves problems.
- Provides input and recommendations relating to county computer capabilities; analyzes the county’s computing and networking needs; recommends acquisition of computer software programs; recommends computer system specifications; provides information relating to hardware/software specifications to county users/departments as needed; assists in establishing standards for computing, networking, and communications.
- Conducts various research as needed, such as new computer systems, software programs, network hardware, and other technologies. Monitors inventory levels of equipment, supplies, tools, and other materials; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement items; obtains competitive price quotes from vendors; receives new hardware/software for delivery to county departments. Maintains logs/documentation of work activities, computer operations, system modifications, installations, system configurations, procedures, and other activities; organizes/maintains technical manuals and technical documentation.
- Prepares or completes various forms, reports, correspondence, logs, weekly status reports, purchase requisitions, user lists, or other documents.
Receives various forms, reports, correspondence, work orders, requests for services, price quotes, network diagrams, technical support documentation, specifications, manuals, reference materials, trade publications, catalogs, directories, Internet resources, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
- Communicates with supervisor, employees, other departments, end users, vendors, manufacturer representatives, the public, outside organizations, and other individuals as needed to coordinate work activities, review status of work, exchange information, and resolve problems.
- Operates various computer systems, peripheral equipment, office equipment, and related tools such as a network server, modem, scanner, toner, signal tracer, cable tracer, diagnostic instruments, hand tools, mechanic tools, general office equipment, and telephone; enters commands into computer system to start computer operations, correct errors, operate peripheral equipment, and perform related functions; enters, retrieves, reviews or modifies data in programs or operating systems.
- Maintains a working knowledge of a variety of computer operating systems and software programs associated with work activities, which may include word processing, spreadsheet, database, networking, communications, diagnostic, utilities, Internet, and email; maintains general understanding of computer programming languages; maintains working knowledge of computer programs utilized by various county departments in order to troubleshoot hardware/software problems.
- Maintains an awareness of new products, technologies, trends, and advances in the profession; reads professional manuals and publications to increase knowledge of computer operations; participates in continuing education activities and on-line training classes; attends workshops, seminars, and training sessions as appropriate.
- Conducts site visits to county offices or other locations to provide computer support; operates a motor vehicle to conduct site visits, pick up or deliver computer components, or perform other work activities.
- Performs general or clerical tasks, which may include answering telephone calls, entering data into computer, making copies, sending/receiving faxes, filing documentation, delivering components to departments, picking up excess equipment from departments, moving equipment between departments, maintaining salvage equipment, or relocating departments.
- Provides assistance to other employees or departments as needed; performs other duties as required.
Qualifications: Associate’s degree or Vocational/Technical degree with training emphasis in computer science, computer hardware and software operations, and networking systems administration; supplemented by one (1) year previous experience and/or training involving computer operations, hardware/software maintenance/repair, PC troubleshooting, and network administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Special Requirements: Must possess and maintain a valid driver’s license.
GLYNN COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
GLYNN COUNTY HAS A TOBACCO AND SMOKE-FREE POLICY
SALARY RANGE: $37,948.08-$45,538.00 - DOQ