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Utility Billing Clerk


Listing Summary

Job Title: Utility Billing Clerk

Job Summary: This position is responsible for generating and processing utility bills, payments and account information.

Major Duties:

  • Process utility bills generated from meter readings; mail utility bills monthly;
  • Receive and process, in a timely manner, requests for new utility service; enters customers personal information to set up new account;
  • Receive and address customer concerns, complaints and suggestions regarding utility services;
  • Processes meter work orders for new service, to recheck meter readings, and to disconnect and reconnect service; processes other work orders such as replacing security and street lights and removing road debris;
  • Processes homeowner refund checks;
  • Contacts sanitation company to add new customers, to request garbage cans and recycling bins and to report any concerns;
  • Opens and processes utility payments;
  • Monitors current utility accounts on an on-going basis to spot fluctuations that may warrant further attention;
  • Completes various month ends reports that are used for the yearly audit;
  • Types documents, forms and other correspondences as necessary;
  • Assist other staff  when necessary;
  • Performs other duties as required.

Knowledge Required by the Position:

  • Knowledge of modern office procedures and practices;
  • Knowledge of general bookkeeping practices;
  • Knowledge of general office practices;
  • Knowledge of City ordinances, policies and procedures;
  • Skill in dealing with the public;
  • Skill in using the computer;
  • Skill in performing basic mathematical calculations;
  • Skill in oral and written communication;
  • Ability to maintain accounting and clerical records and prepare reports from such records;
  • Ability to work with a certain degree of independence;

Supervisory Controls:  Work is assigned by the City Clerk in terms of department goals and objectives. 

Guidelines:  Guidelines include the City fiscal policies and procedures.  

Complexity:  The work consists of a variety of clerical and bookkeeping duties.

Scope and Effect: The purpose of this position is to receive and process various utility payments.

Personal Contacts: Contacts are typically with co-workers and the general public.

Purpose of Contacts: Contacts are typically to give and exchange information, resolve problems, settle matters and provide services.

Physical Demands: The work is typically performed with the employee sitting at a desk.  The employee uses tools or equipment requiring dexterity.

Work Environment:  The work is typically performed in an office.

Supervisory and Management Responsibility:  None

Minimum Qualifications: High School diploma or equivalent; two (2) years of related experience; equivalent combination of education and experience.

Submit completed application to:

Palmetto City Hall

Attn: Cindy Hanson


P.O. Box 190, Palmetto, GA 30268

Contact Number: 770-463-3377

Salary: Based on experience

End Date for Applications: Until filled

Listing ends on: