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Under the general administrative supervision of the Public Works Director, Incumbents initially receive close supervision while learning to perform the more routine, though complex, assignments while learning City policies and procedures. As experience is gained, incumbents are expected to work with greater independence of action within established guidelines. This position prepares billings for solid waste services with assisting the Public Works Director with various financial administrative responsibilities. Researches assessments on utilities for external customers. Acts as the liaison between the citizens and different departments accordingly to the needs of the situation. Occasional contact with upper-level managers on matters requiring explanation and discussion. Receives incoming telephone calls related to payment on accounts and responds to public inquiries for information. The position must demonstrate an ability to make decisions regarding citizens and business owner’s affairs, and be able to follow policies and procedures developed for the Public Works and Finance Department.