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Customer Service Representative

Fort Valley Utility Commission

Listing Summary

JOB SUMMARY:     This individual is responsible for providing information and assistance to utility customers with guidance from customer service lead and customer service manager.



  • Greets all walk-in customers with courtesy and processes payments in a timely and professional manner.
  • Receives incoming calls or visitors.  Determines the nature of the call and refers to appropriate individual or department.
  • Serves as dispatcher, initiating or receiving calls to relay or receive information.
  • Issues work orders for new connects, disconnects, re-reads, and possible leaks.
  • Processes all NSF checks returned by our bank and notifies customer by door hanger of time allowed to satisfy or be disconnected.
  • Applies penalties and processes cut off notification listing on each due date.
  • Processes cut off list, carefully checking for payment extensions, arrangements, or any applicable notes on the account.
  • Processes payments and calls in over radio to meter crew for reconnect in a timely manner.
  • Balances daily cash drawer with minimal shortages/overages.
  • Prepares cash and checks for daily deposits turned into Finance Department.
  • Resolves most customer disputes without direct supervision.
  • Performs other duties as assigned.
  • Initiates automated reminders (I-Voice) to customers on all cycles one day prior to due date.



  • High School Diploma or Equivalent; Associates degree preferred.
  • The position generally requires office experience and computer skills.
  • The individual will be self-motivated and possess the ability to interface with customers and internal personnel using good verbal and written communication skills.
  • The individual will be a team player and a good listener.


If you're intereseted in applying please send resume to:


Fort Valley Utility Commission

500 Anthoine Street

Fort Valley, GA  31030

or FAX:

(478) 825-7704



Deadline:  October 1, 2021

EOE/Drug Free/Smoke Free Environment

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