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Communications Officer


Listing Summary

This position is responsible for emergency and non-emergency calls for service. Dispatch emergency and non emergency personnel.

• Operate multi-line telephone console, radio system and TDD system for the deaf and hearing impaired. • Translate information to the appropriate codes. • Monitor and operate a radio console and computer equipment. • Receive and respond to a variety of emergency and non-emergency services and complaints. • Create and maintain logs of all calls received • Determine the type of emergency and its location and decide the appropriate response on the basis of agency procedures. • Dispatch and coordinate the responses of officers. • Enter and modify information into local, state, and national computer databases. • Record and maintain details of calls, dispatches and messages. • Enters, updates and retrieves information from GCIC/NCIC and CJIS networks regarding vehicle registration, driver’s license information, wanted persons, stolen property, stolen vehicles, missing persons and runaways.

• Knowledge of federal and state laws and departmental policies and procedures. • Knowledge of geography and boundaries of the City of Dallas. • Knowledge of computerized databases and teletype operations. • Knowledge of dispatch codes. • Skill in decision making. • Skill in oral and written communications. • Skill in maintaining good public relations with the citizens of the City of Dallas. • Skill in the proficient use of departmental specific software. • Continuing training as mandated by GCIC and Georgia POST to maintain all certifications required by law


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