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Customer Service Coordinator


Listing Summary

The CIty of Commerce is actively recruiting for the Customer Service Coordinator position. 

An application is required. Electronic submissions are preferred. The application is available at

The position is opened until filled. 1st review of applications will take place on January 19th, 2022

This position is eligible for benefits which include health, dental and life insurance.  The City of Commerce has a defined benefit retirement plan with eligibility based on a 10 year vesting period.

If you have any questions please contact

JOB DESCRIPTION                            

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Customer Service Coordinator

Department:     Finance

Pay Grade:      102

FLSA Status:   Non-Exempt


This position is responsible for assisting with maintenance of the city’s billing records and accounts, cash receipting and customer service. There may be work projects that need to be produced in a timely manner and other office tasks as deemed necessary.



  • Assist with processing customer’s utility payments and other revenue. Maintain and balance a cash drawer.
  • Assists customers with basic questions and service requests regarding utility accounts.
  • Issue yard sale and seasonal waterfowl permits.
  • Makes copies, collate, and prepare binders and reports as necessary.
  • Perform data entry filing when required.
  • Prepares cash and check payment totals for the daily bank deposit.
  • Provides reception services at city hall by operating and maintaining a multi-line switchboard; answering and routing calls, taking messages and answering questions.
  • Scans check deposits through the online banking.
  • Sort and distribute mail to proper department.
  • Sort and file invoices and correspondence.
  • Type various correspondence letters using common business formats, print envelopes, labels, and memoranda as directed.
  • Performs other related duties as assigned.




Minimum Education and Experience:

High School diploma or equivalent and one (1) year of related experience, or equivalent combination of education and experience.

Required Licenses or Certifications:

Valid Driver’s License

Additional Requirements:


Knowledge, Skills and Abilities:   

  • Knowledge of modern office practices and procedures.
  • Knowledge of computer/word processing date input procedures.
  • Skill in operating office equipment such as a multi-line switchboard, computer, calculator, copier, and facsimile machine.
  • Skill in record keeping, organization and maintenance of City files.
  • Skill in oral and written communications.
  • Ability to provide excellent customer service to the public and co-workers.
  • Ability to learn assigned clerical tasks readily and within a reasonable training period, and to adhere to prescribed departmental procedures.
  • Ability to read a variety of informational, technical, financial and administrative documentations, directions, instructions, and methods and procedures.
  • Ability to write reports and essays with proper format, punctuation, spelling, and grammar using all parts of speech.
  • Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
  • Ability to operate a variety of automated office equipment including computer, printer, photocopier, calculator and telephone.
  • Ability to establish and maintain effective working relationships with other employees, departments, government officials, and the public.


Must have sufficient physical ability and mobility to work in an office setting and in a field environment; to stand or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach and twist; be able to lift, carry, push, and/or pull light (5lbs) to moderate (50lbs) amounts of weight; be able to walk up and down flights of stairs; have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Must have hearing ability sufficient to understand general in-person and telephone conversations; while performing the duties of this position, the employee is regularly required to talk or hear; is frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms. The employee uses tools or equipment requiring a high degree of dexterity.



Work will typically be performed inside in an office.


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