Listing Summary

DESCRIPTION

Installs and supports communications equipment and infrastructure components within the guidelines of hardware and software technical manuals, the National and Federal Electrician’s Code Manuals, County and departmental policies and procedures. Adheres to city and departmental policies and procedures. Reports to Infrastructure Supervisor or other designated person and works with directors, supervisors, elected officials, co-workers, vendors, consultants and other IT professionals to provide technical support.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Relocates and reconnects existing communications equipment related to Local Area Network (LAN) and wide area network (WAN) communications.
• Installs and configures new network infrastructure equipment and server hardware.
• Supports VMware, SAN, active directory, and windows server. Performs management and maintenance
• Performs troubleshooting and problem-solving activities on network infrastructure hardware and software, servers, and components. Administration of Office 365 in supporting city tenant and functionality.
• Remediates or schedules for the repair of network equipment covered by warranties and maintenance contracts.
• Assists in short- and long-term strategic planning to meet network requirements.
• Maintains accurate inventory database on network infrastructure related hardware, applicable software and user access.
• Responsible for resolving work orders per department Service Level Agreements (SLA).

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Troubleshoots network and infrastructure problems and installs new networking and infrastructure equipment and upgrades

MINIMUM REQUIREMENTS

Education: High School or GED.

Preferred Education: Associate’s Degree in Networking, Computer Science, Engineering or a related field.

Experience:  A minimum of five (5) years in a Network Administrator position or relevant technical experience with network hardware and a Microsoft network environment.
 
Knowledge/Skills/Abilities: 
Knowledge (position requirements at entry):

• Considerable knowledge of communications technology and concepts, hardware configurations, software, operating systems, manual systems, applications systems, data communications and networking.
• Considerable knowledge of IP networks, switches, routers, server hardware and operating systems.
• Familiarity with local, state, and federal legal requirements, and County and departmental policies and procedures.
• Proficiency in acquiring and maintaining skill sets on new and evolving network, server and communication technologies.
• Proficiency in translating technical specifications to practical applications.
• Proficiency in wiring, cabling, data circuit connections, communications electronics, network management, and data communications protocols.
• Mastery of troubleshooting, problem solving, and operation of tools including sniffers, fiber testers, cable assemblers, and cable activity indicators.

 
Skills (position requirements at entry):

• Good communication skills, both oral and written.
• Demonstrated ability to work with a team or independently.
• May supervise and/or train designated subordinate personnel.
• Must have flexible schedule to perform 24-hour on call duty.

 
Certification:    

• CCNA and/or CCNP preferred.
• Possession of a valid driver’s license with good driving history.  If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment. ***This position requires driving a county vehicle.***