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Administrative Assistant I

Augusta-Richmond County

Listing Summary


The purpose of this classification is to provide routine administrative support for a department


  • Performs customer service functions: provides routine information/assistance regarding department/division services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution. Answers telephone and directs calls to appropriate department
  • Processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; and files, maintains, and stores hardcopy records.
  • Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and develops databases and computerized reports.
  • Processes incoming/outgoing mail: sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail through postage machine; and processes bulk mailing projects.
  • Operates fax machine to send/receive documentation: transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; and replenishes paper supply in fax machine as needed.
  • Performs related clerical support: types and sends email messages and screens incoming email messages; and copies and distributes forms, reports, correspondence, and other documentation.


Education:    High School diploma or G.E.D.

Experience:  One (1) year of clerical, administrative support, secretarial, or customer service experience.


  • Competency in reading and comprehending complex local, state, and federal regulations and interacting with local, state and federal officials.
  • Considerable knowledge of modern office procedures, recordkeeping, and bookkeeping practices.
  • Excellent communication skills, both oral and written.
  • Demonstrated ability to work independently.
  • Proficiency in using a data base system and operation of general office equipment.
  • Proficiency in working within deadlines and report preparation.


  • Possession of a valid driver’s license with good driving history.  If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment. 

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