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Information Systems Specialist I

Newton County Board of Commissioners

Listing Summary

Purpose of Classification:

The purpose of this classification is to provide routine technical support and system administration for County hardware, software, personal computers, applications, communications systems, or other systems and networks as assigned. This is the entry level in the Information Systems Specialist series.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Installs and maintains personal computer hardware, software, peripherals, and telephone equipment: ensures availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per department standards; and completes installations and conversions in timely manner and with minimal disruption.

Provides technical support for computer hardware, software, peripherals, and telephone equipment: identifies and resolves problems to restore service in a timely and efficient manner; designs new or modifies existing configurations to meet users’ needs; and ensures that equipment and operations are in compliance with applicable policies, procedures, and rules.          

Troubleshoots end-user problems: responds to requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of hardware, software, peripherals and telephone equipment; and utilizes diagnostic tools and other resources as appropriate.  

Supports access to assigned systems: maintains work station components; monitors and maintains security access levels; sets up accounting for new employees and closes accounts when no longer necessary; establishes port connections for new equipment to network as needed; resolves connectivity and network problems per established guidelines; limits user access to specific areas according to user needs; and documents procedures and changes on all systems.              

Maintains programs, servers, networks, and communications infrastructure and related systems: installs updates and patches; backs up and monitors event logs; identifies potential problems; monitors the performance and security of programs, databases and/or infrastructure systems; checks and maintains connectivity; upgrades servers; adds/deletes computers to/from network; manages user and email accounts and passwords; and monitors network settings, network software, and drivers.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: prepares, completes, receives, reviews, processes, forwards or retains, as appropriate, various  forms, reports, correspondence, spreadsheets, diagrams, invoices, work orders, inventory reports, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Operates or uses various equipment, power tools, hand tools, and supplies in order to complete work assignments: operates and maintains servers, switches, routers, vehicle, and other equipment.

Communicates with supervisor, other County employees, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions:

Incumbents assigned to Jail Operations may also perform the following additional functions: performs routine HVAC maintenance, including checking and maintaining system components, resetting pilot light, etc.; monitors and escorts vendors; identifies and pulls requested surveillance videos; monitors and maintains surveillance equipment; and supervises and escorts inmates.

Performs other related duties as required.

Minimum Qualifications:

Associate degree in Information Technology or related field required; supplemented by two years of experience providing technical support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license. Incumbents assigned to jail operations must possess and maintain the following additional certifications or licensures: Peace Officer Standards and Training (POST) and Basic Jail Officer.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.

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