Listing Summary

Customer Service Representative

• Type:Full Time
• Salary/Pay Rate:$17.12 - $21.89
• Posted Date:01/19/2022 6:52 AM
• Deadline to Apply:01/26/2022

Under general supervision, performs a variety of customer service and clerical duties involved in establishing utility services, business licenses, and performs other duties related to collecting, processing, and recording City revenue. This position requires knowledge of proper account processes with a high level of confidentiality and problem solving skills, and the ability to provide accurate, timely, and courteous service under stressful and adverse circumstances. 

Qualifications: 

• High school graduation or equivalent.
• Five (5) years of progressively responsible experience in customer service, accounts payable, or utility billing
• Never been convicted of a felony
• A citizen of the United States or has obtained legal work status
• Must pass a detailed background investigation
• Must be able to pass a credit check
• Work evenings, weekends, and/or holidays as required

Full-Time regular employees are eligible for the City's benefit package.

City Health Insurance Benefits Include:

• • Health Insurance-CIGNA HRA
  • Health Insurance- Cigna H.S.A.
  • Dental-CIGNA
  • Dental – 100% paid by the City for Single Employee
  • Vision-CIGNA
  • Flexible Spending Account- TASC
  • Short Term Disability-AFLAC-100% City Paid
  • Long Term Disability-AFLAC-100% City Paid
  • Basic Life- AFLAC- 2.5 Times Base Annual Income City Paid
  • Dependent Life- AFLAC- $5,000 for eligible spouse and $2,500 for each eligible child City Paid
  • Voluntary Life-AFLAC
  • Group Accident-AFLAC
  • Group Cancer-AFLAC
  • Group Critical Illness-AFLAC
  • Wellness Rewards Program-Medical Participant

City Benefits:

• Donating Sick Leave
• Education Assistance Program
• EAP Program

Retirement:

• 457 (b) and 401(a) Retirement Plan with Nationwide Insurance