Listing Summary

DESCRIPTION

Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures. Reports to the Deputy Director - Business Application Services or other designated person and works with co-workers, vendors, computer services personnel, employees, and government agencies to develop and support information systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Performs troubleshooting and problem-solving activities for software application systems
• Provides leadership and support for managing projects
• Assists with evaluation of vendor-developed software
• Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups
• Gathers requirements, designs, and develops reports and minor applications for customers
• Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies
• Develops and supports documentation and procedural manuals
• Evaluates and reports project status to management
• Provides and maintains application security

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

• Implementation support of vendor-supplied business application software in an end-user department
• Thorough and accurate documentation of software problem resolution procedures in a management-approved format
• Handling customer complaint situations
• Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects
• Responding to emergency technology support issues in their area(s) of responsibility
• Training/Familiarizing other staff members (not necessarily subordinates) in technology applications
• May be required to carry pager and be on 24-hour call duty

MINIMUM REQUIREMENTS

EDUCATION

BA/BS in Computer Science, Information Systems, or Business Administration.

EXPERIENCE

Two (2) years in position involving software or hardware-related technical support, business analysis, and end-user customer support.

Knowledge/Skills/Abilities:

• Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing
• Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies
• Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures
• Familiarity with local area networks, network software and technical concepts
• Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment
• May supervise and/or train designated personnel
• Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change
• Good communication skills, both oral and written
• Demonstrated ability to work with a team or independently

Licensing: 

• Possession of a valid driver's license with good driving history.  If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.