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Application Support Analyst I

Augusta-Richmond County


Listing Summary

DESCRIPTION

Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures. Reports to the Deputy Director - Business Application Services or other designated person and works with co-workers, vendors, computer services personnel, employees, and government agencies to develop and support information systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Performs troubleshooting and problem-solving activities for software application systems
  • Provides leadership and support for managing projects
  • Assists with evaluation of vendor-developed software
  • Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups
  • Gathers requirements, designs, and develops reports and minor applications for customers
  • Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies
  • Develops and supports documentation and procedural manuals
  • Evaluates and reports project status to management
  • Provides and maintains application security

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

  • Implementation support of vendor-supplied business application software in an end-user department
  • Thorough and accurate documentation of software problem resolution procedures in a management-approved format
  • Handling customer complaint situations
  • Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects
  • Responding to emergency technology support issues in their area(s) of responsibility
  • Training/Familiarizing other staff members (not necessarily subordinates) in technology applications
  • May be required to carry pager and be on 24-hour call duty

MINIMUM REQUIREMENTS

EDUCATION

BA/BS in Computer Science, Information Systems, or Business Administration.

EXPERIENCE

Two (2) years in position involving software or hardware-related technical support, business analysis, and end-user customer support.

Knowledge/Skills/Abilities:

  • Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing
  • Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies
  • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures
  • Familiarity with local area networks, network software and technical concepts
  • Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment
  • May supervise and/or train designated personnel
  • Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change
  • Good communication skills, both oral and written
  • Demonstrated ability to work with a team or independently

Licensing: 

  • Possession of a valid driver's license with good driving history.  If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

Listing ends on:

5/21/2022