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IT Manager


Listing Summary

The purpose of this classification is to plan and manage the strategic goals for implementing technology in the
government. Direct the Information Technology department to analyze, support and implement solutions for the
network infrastructure, telephone system, hardware and software applications, service requests, upgrades, and
automation projects in order to enhance the government’s abilities to deliver goods and services to our employees
and citizens. Develop IT policies and budget regarding network operations, network security, network device
management and GIS applications. This position reports to the Internal Services Director.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.
Other duties may be required and assigned.
Manages a highly skilled and well-trained staff to provide technology solutions for all county departments including
other agencies such as UGA at J Phil Campbell campus, Environmental Health, Health Department and Library.
Hires, supervises, evaluates, and develops assigned staff, handling all employee concerns, directing work
assignments, counseling and disciplining employees when necessary, and completing employee performance
Manages the efforts of any Managed Service Providers (MSP). Attends and prepares data for Service Level
Agreement (SLA) meetings, evaluates MSP performance, and coordinates MSP projects according to IT strategic
Develops technology policies and procedures for departments government-wide; establishes development goals.
Develops strategic goals, objectives and plans for technology government-wide to improve efficiencies by
recommending and implementing the best technology solutions that are cost effective.
Designs and plans network expansions for the County that will be used throughout the entire Government.
Coordinates computer/server information access and sharing between departments.
Evaluates the needs and conditions of county technology; coordinates needed repairs and maintenance work and
conducts related inspections; plans and implements improvements; monitors and inspects all technology projects.
Consults with vendors to evaluate software and hardware, manages any vendor outsourced IT projects
Prepares an annual technology budget; monitors departmental technology expenditures and revenues.
Represents the department before the Board of Commissioners; attends county staff meetings; attends civic
groups and public events to promote special technological advancements.
Prepares technology for Public’s demand to access information and services.
Serves as liaison to other local governments in coordinating technological programs and services; aids
community groups and organizations in utilizing county technology services.
Complies with Federal, State and local laws and regulations.
Adheres and ensures adherence to established safety procedures and county Safety Policies and Procedures to ensure
safety of employees and other individuals.

Performs other related duties as required.

Bachelor’s degree in Computer Science or equivalent training/experience required in closely related
field; supplemented by five (5) to ten (10) years previous experience that includes information technology
project management, internet/intranet development, systems maintenance and related supervision; or any
equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and
abilities for this job. Must possess and maintain a valid Georgia driver’s license.

Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgement
in determining time, place and/or sequence of operations, referencing data analyses to determine necessity
for revision of organizational components, and in the formulation of operational strategy.
Human Interaction: Requires the ability to function in a director capacity for a major organizational unit requiring
significant internal and external interaction.
Equipment, Machinery, Tools, and Materials Utilization: Essential functions are regularly performed without
exposure to equipment, machinery, tools, and/or materials.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data
and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability
to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may
include ability to compute discount, interest, profit and loss, ratio and proportion; may include ability to calculate
surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive,
and leadership, and to exercise independent judgment to apply facts and principles for developing approaches
and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations
involving the direction, control and planning of an entire program or set of programs.


Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may
involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks
may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals.
Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental

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