Staff Assistant – CVB CVB09
Convention & Visitors Bureau (CVB) Reports To: CVB Executive Director
This position provides administrative support for on-going administrative sales and marketing duties, as well as event planning, digital communications, and event operations on the frontline.
- Assists all walk-in visitors and answers all visitor inquiry telephone calls promptly and informatively.
- Assists with social media postings and website updates.
- Provides support to the sales and marketing efforts as assigned; prepares correspondence; maintains files and records; and prepares regular and special reports.
- Provides support for event operations as needed.
- Maintains, updates, and files reports, records, and other data.
- Maintains a working knowledge of Peachtree City’s accommodations, recreation areas, attractions, events, weather conditions, and general local information.
- Ensures that visitor information publications are well stocked in the lobby, outside the lobby, and on display tables; disposes of outdated materials.
- Assists in filling information packets for industry advertising leads.
- Assists in filling group information requests/welcome packets.
- Covers booths at events and welcome tables at booked conferences; handles merchandise sales.
- Responsible for merchandising and inventory reporting of Welcome Center Store.
- Delivers cash deposits from Welcome Center cash register to the City’s Finance Department when necessary, and makes trips to bank for change.
- Acts as back-up to part-time Visitor Center Information Representative to cover absences due to vacation, illness, etc.
KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of modern office practices and procedures.
- Knowledge of social media and websites.
- Knowledge of City and departmental policies and procedures.
- Knowledge of computers and job-related software programs.
- Skill in prioritizing and organizing work.
- Skill in the provision of customer service.
- Skill in the maintenance of files and records.
- Skill in the use of office equipment such as a computer, scanner, fax machine, and copier.
- Skill in oral and written communication.
- Ability to work cooperatively and collaboratively in a workplace of dignity and respect.
The CVB Director assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
Guidelines include City and departmental policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of administrative and customer service duties. Frequent interruptions contribute to the complexity of the position.
- The purpose of this position is to provide support for sales and marketing, event planning, and event operations. Successful performance contributes to the efficiency and effectiveness of department operations.
- Contacts are typically with the advertising agency of record, publication sales staff and advertising departments, local businesses and hotels, co-workers, other City employees, and members of the general public.
- Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts heavier objects weighing approximately 25-30 pounds.
- The work is typically performed in an office or at event sites/booked conferences.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
- Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.