The Johnson County Board of Commissioners has an immediate opening for the position of E911 Director. This position is responsible for the staffing, supervision, training, and administration of the Johnson County E911 Communications Center. The E911 Director will work closely with Law Enforcement, Fire departments, Emergency Management, and Emergency Medical Services personnel to ensure the highest quality of emergency service is provided to Johnson County citizens. This position requires a high level of responsibility, flexibility, attention to detail, the ability to work under pressure, and the ability to maintain privacy and confidentiality in a 24 hour/7-day/week operation. This position reports to the County Administrator and will work closely with the E911 Advisory Board.
Duties and Responsibilities
- Directly supervises all Communication Officers in all aspects of operations, ensuring that all rules, regulations, policies, and procedures are followed
- Oversees all training of new personnel to ensure personnel are following approved training guidelines and policies; maintains complete and accurate training records
- Manages the installation, operation, and repairs/maintenance of all new and existing equipment, building, and grounds to completion
- Ensures all personnel can effectively use all necessary computer systems required for dispatching, identifying locations through mapping software, handling radio and telephone calls, 911 recording, and communicating/researching with the Georgia Bureau of Investigation
- Ensures that radio calls and telephone calls are answered promptly and courteously
- Ensures that accurate and complete documentation of citizen information is gathered and maintained and that all logs, tapes, etc. are generated in compliance with Federal, State, and local laws and departmental policy and procedures
- Ensures that all departmental policies and procedures are enforced
- Identifies and investigates all public complaints and ensures quick and complete resolution
- Fulfills public requests for information
- Works with Johnson County Code Enforcement to maintain an accurate database of Johnson County road and street addresses
- Determines and presents budgetary requirements and operates within the approved budget
- Responsible for maintaining the safety, security, and confidentiality of the reports, records, the building, and the grounds surrounding the E911 Communications Center
- Performs all other duties as assigned
- Must have the ability to work beyond scheduled hours and respond to after hours calls in a time sensitive, critical manner when required. Must be willing and available to provide on-call support 24/7 to handle escalated emergency issues.
- Communicates clearly and maintains an effective working relationship with all levels of the State, the County, the community and the public and asks questions or seeks direction from the appropriate sources when needed
- Has excellent problem-solving skills in stressful emergency situations and can react quickly and accurately to the situation
- Can work in a supervisory capacity to build a knowledgeable team with a strong work ethic to meet department requirements
- Has the willingness and flexibility to continually learn new regulations, procedures, equipment, and systems and have the ability to train others
- Experience with Microsoft Office and computer aided dispatch software
- Proven ability to maintain composure and perform effectively in stressful situations, manage conflict effectively, manage frequent interruptions and requests for assistance effectively, and prioritize work efforts using good judgment and discretion
- Demonstrated ability to collaborate, communicate, and interact with all levels of personnel in a positive, cooperative manner including: county employees, law enforcement, emergency personnel, support personnel, and external agencies. This requirement includes proven strong written and verbal communications skills, as well as demonstrated negotiation techniques.
- High School diploma or GED
- Must possess and maintain a valid Georgia Driver’s License
- Must have a minimum of 2-3 years of previous supervisory experience and possess experience in safety dispatch or a combination of education, training, and experience
- Must possess Georgia Crime Information Center Computer Operator certification, and current Emergency Medical Dispatch and CPR certification, or the ability to obtain the same within a reasonable timeframe
Interested applicants should submit a completed county employment application along with resume/cover letter to William F. Lindsey, Johnson County Administrator, P.O. Box 269, Wrightsville, GA 31096, by 5:00 p.m. on Monday, July 25, 2022. Applications are available at the Johnson County Board of Commissioners Office, located at 2484 West Elm Street, Wrightsville, GA or online at www.johnsonco.org. Completed application materials may also be emailed to firstname.lastname@example.org. Salary for this position will be determined based on qualifications and experience. Position will remain open until filled. Johnson County is an Equal Opportunity Employer and Drug Free Workplace. A criminal history verification and substance abuse testing is required prior to employment.