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Find your wings at KSU!
Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university’s vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Responsible for processing financial aid for students by reviewing documents, evaluating eligibility and awarding various types of federal and state financial aid. Responsible for meeting with students and families to explain the financial aid process, along with answer questions regarding financial aid awards and required documents.
1. Provides assistance to students and parents/guardians who are seeking and/or receiving financial aid
2. Advises students about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including loans, financing options, and other financial aid related matters
3. Counsels students and parents/guardians regarding financing an education at the University
4. Reviews student applications for accuracy and completeness
5. Ensures compliance with laws and regulations regarding financial aid
6. Responds to inquiries and researches and resolves issues related to transactions
7. Researches and assists with issue resolution related to federal and state systems
8. Maintains appropriate documentation via data entry system (Campus Logic, NOLIJ, Banner, etc.)
9. Participates in the development and maintenance of policies and procedures that impact the efficiency and quality of services provided
Bachelor's degree from an accredited institution of higher education
On-the-job training provided
One (1) year of Financial Aid Office experience preferred
Working and tested knowledge of Banner (Ellucian) preferred
Previous customer service experience preferred
Experience working with student populations preferred
Pay Grade: N17
Knowledge, Skills, & Abilities
Able to deal with multiple tasks or projects at one time and prioritize based on importance
Demonstrates understanding and knowledge of financial aid at the federal, state and institutional levels Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and the Higher Education Act of 1965 as amended (HEA) Understanding of CPS, EDE, NSLDS, COD, Surfer Maintains up-to-date knowledge of state and federal laws, rules and regulations pertaining to financial aid; attend seminars, conferences, workshops and other training sessions
Strong conflict management and resolution skills ? specifically the ability to diffuse difficult, angry, or emotional situations with individuals Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, etc) Strong attention to detail and follow up skills Strong customer service skills and phone/email etiquette
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
Please apply online at: https://careers.hprod.onehcm.usg.edu/psc/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=239873&PostingSeq=1