Georgia Local Government Access Marketplace

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Customer Service Specialist

Warner Robins


Listing Summary

The following documents must be presented to receive an application:

  • High school diploma or equivalent

YOU MUST UPLOAD YOUR DIPLOMA OR EQUIVALENCY DOCUMENT ALONG WITH YOUR ONLINE APPLICATION IN ORDER TO BE CONSIDERED FOR EMPLOYMENT!

 

This position performs specialized duties in the area of customer service for utility accounts.  Guidelines include department policies and procedures.  Contacts are typically with co-workers, representatives of collection agencies and members of the general public.  This position answers telephone and greets visitors, provides information and assistance, collects fees for water, sewer and gas connections, issues and updates work orders, creates and establishes correct service addresses, researches new customer information, verifies meter readings calculates account credits, assembles, edits and types correspondence and reports and sorts and processes mail and drop box payments.  Perform related duties as assigned.  

Qualifications

This position requires the ability to read, write and perform mathematical calculations at a level associated with a high school diploma. Must have sufficient experience to understand the basic principles relevant to the duties of this position, associated with having had a similar position for one (1) to two (2) years. Knowledge of customer service policies and procedures, computers and job related software. Skill in the analysis of problems and the development and implementation of solutions. Skill in the preparation of clear and precise administrative reports. Skill in oral and written communication.

Special Requirements

YOU MUST UPLOAD A COPY OF YOUR DIPLOMA OR EQUIVALENCY DOCUMENT ALONG WITH YOUR ONLINE APPLICATION IN ORDER TO BE CONSIDERED FOR EMPLOYMENT! If you need assistance providing your documents, please contact Angie Doersam at 478-293-1007.

Miscellaneous Information

The work is performed in an office environment while sitting at a desk or table. The employee occasionally lifts light objects.

Apply Online

Listing ends on:

8/12/2022