Acts as agent for the State of Georgia for registration, titling and taxation of motor vehicles including enforcement of all laws and regulations related thereto. Primarily dedicated to assist both local and out-of-state dealerships regarding title ad valorem taxes, fees, penalties, insurance, and commercial/fleet registrations and renewals.
Essential Duties and Responsibilities:
- Provides prompt and accurate information and services courteously to agents and/or customers of dealership transactions in person or by telephone related to ad valorem, motor vehicle registrations, and title applications.
- Opens and closes assigned customer service window within required timeframes; performs required processes to set and close out cash drawer daily.
- Collects and accounts for monies from motor vehicle and commercial vehicle taxes; balances all credit/debit charges, checks, and cash to reports for drawer at the end of each day.
- Prepares and verifies documentation for refunds and overpayments, for both motor vehicle and property tax payments.
- Ensures that Hall County is in compliance with all State and Federal requirements governing motor vehicle titling and registration.
- Maintains Federal forms and ensures compliance with Federal regulations as pertains to heavy road use tax.
- Processes motor vehicle registrations, collects ad valorem taxes on vehicles and takes customer calls concerning motor vehicle registrations ensuring accurate and complete information is given to the customer and verifies taxpayer’s residency.
- Processes title/tag applications. Assesses the customer’s documents to determine authenticity, completeness and correctness based on tax/tag/title laws and State Motor Vehicle and Revenue Departments rules and regulations.
- Verifies information on documents, correct fees assessed, customer’s signature on application, monies collected, application validated, check endorsed, and information entered on computer system correctly.
- Enforces insurance requirements and regulations for individuals and fleets.
- Handles court documents, court orders, divorce decrees, inheritance decrees, wills, letters of testamentary, abandoned vehicle process and procedures
- Processes lost or stolen tags/decal reports, replacements, replacement titles, duplicates, duplicate titles, lost in mail tags and decals, registration cancellations, and advises customers concerning termination of registrations and insurance.
- Verifies checks presented conform to office and banking policy, accurate amount, filled out correctly, signed, dated and conforms to generally accepted standards including name and address on check.
- Verifies proper use of credit/debit cards and compliance with vendor rules and regulations.
- Verifies proper collection for NSF checks and prevents renewals or other processing for vehicles whose owners have outstanding NSF checks.
- Processes leased vehicles and ensure they are titled and insured correctly.
- Ensures liens have been recorded correctly on titles and are removed with verification of lien release.
- Processes registrations for heavy trucks and ensures correct tag sold and correct fees paid depending on vehicle weight and private, commercial or IRP usage.
- Computes and collects TAVT taxes when and where applicable.
- Calculates and collects sales tax on non TAVT vehicles including purchases acquired from out of state dealers and businesses for non-motorized vehicles.
- Processes dealer titles to and from dealer A/R accounts.
- Calculates and collects commercial bus fees and Ad Valorem taxes based on gross vehicle weight and purchase date or date of first operation.
- Calculates and apportions Ad Valorem taxes on IRP trailers.
- Ensures compliance with Federal regulations and laws for 2290 FHVT.
- Processes trailer and motorcycle tags and decals. Verifies federal regulations permit usage on highways.
- Verifies required documentation and issues trailer T plates for non-commercial trailers.
- Verifies medical forms authenticity for processing and issuing disabled plates and placards. Verifies free and fee-based plates.
- Verifies and issues military personnel tags and decals in accordance with federal laws pertaining to military personnel.
- Processes habitual violators, suspensions and those restricted from obtaining registrations by law.
- Processes title applications, liens, and verify Georgia insurance for out of state taxpayers who are new to Hall County.
- Request and process titles from lien holders and lessors, in and out of state.
- Prepares and issues correspondence to dealership when and where applicable.
- Verifies, processes and may prevent registration for rebuilt, salvaged, or totaled vehicles. Ensures proper and legal procedures have been followed and completed prior to issuing registration and plates.
- Closes register by balancing monies collected to reported fees charged; completes various forms (check report, total sheet, over/short form and refund forms; in relation to monies collected. Balances and verifies credit/debit card transactions and reports.
- May assist in training new employees.
- Serves as support / back up to front line tax/tag clerks as needed.
- Regular and predictable attendance is required.
- Other duties as required.
Materials and Equipment Used:
Calculator Cash Register
Minimum Qualifications Required:
Education and Experience:
- High School Diploma or G.E.D.
- One year of title processing experience.
- One year of front line tax/tag clerk experience.
- Any equivalent combination of education and experience which provides the minimum level of qualifications stated above.
Licenses and Certifications:
Knowledge, Skills, and Abilities:
- Knowledge of general office procedures, methods and equipment.
- Knowledge of computer programs and ability to use programs efficiently.
- Knowledge of department policies and procedures relating to the collection of relevant taxes and fees.
- Ability to comprehend written and verbal material and instructions and apply to unique situations.
- Ability to work in a team environment.
- Ability to make mathematical calculations with speed and accuracy.
- Ability to receive money and make change.
- Ability to deal courteously and diplomatically with the public and be tactful with angry/hostile customers.
ADA Minimum Qualifications:
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may include some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Duties require the ability to operate a personal computer.
Sensory Requirements: Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
This class specification should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.