Listing Summary

 

 

Customer Relations Clerk

Community Development Department

 

JOB SUMMARY

 

This person is responsible for providing service to customers by answering basic questions related to permitting, business licenses, zoning, and land use.

 

MAJOR DUTIES

 

• Greet customers.
• Answer calls, and provide information and assistance.
• Receives and refers complaints from the general public to the appropriate entity/provides resolution or directs to the appropriate department/entity.
• Intake of applications and process applications for appropriate permits.
• Receive and account for all collection fees.
• Prepares reports as requested by the Community Development Director.
• Create and update department forms.
• Maintain and update files.
• Process daily mail.
• Functions as a liaison between supervisors, professional staff, department heads, other departments, and other outside agencies, gathering and relaying information as needed.
• Ensure all work activities are in compliance with applicable local, state, and federal rules, and regulations. laws. codes, and ordinances.
• Shall exhibit courtesy and respect to the public, city management, employees, and elected officials at all times.
• Performs other related duties as assigned.

 

MINIMUM QUALIFICATIONS

 

• Minimum of one year of related customer service experience with some knowledge or experience in planning, zoning, and land use required.

 

The first review of resumes will begin Monday, March 26, 2023. Hiring will be dependent on a successful drug screen, background, employment history check, and driving history check. Sylvester, Georgia is an EOE.