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Tax & Tag Specialist Reports to: Tax Commissioner
Department: Tax Commission's Office
Classification: Full-time Non-Exempt
The purpose of this position is to perform specialized, administrative, and customer service duties within assigned tax office. Responsibilities may include the processing of taxes, tags, titles, registrations and disabled placards for customers, mortgage companies, and dealerships; investigating and resolving problems related to tax accounts and tax code interpretations; and preparing reports from computer system data.
Provides customer service; assists customers in-person, by phone, or by mail/email; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to tax accounts, tax code interpretation, and Tax Commissioner's procedures; directs to appropriate department or individual, as necessary.
Manages money; verifies money inventory at the beginning of the day; verifies all money transactions through calculation and computer prints appropriate tallies and documentation; and weighs money and verifies amounts before turned in at the end of the day.
Receives property tax payments, fines and fees: verifies accuracy of amount, tax district, address, and proper exemptions on tax bills; utilizes appropriate system, i.e. motor vehicle, property tax, solid waste, timber tax, mobile homes to ensure that correct amount is collected; verifies that checks are written for the correct amount, made payable to Meriwether County Tax Commissioner's Office, dated within 60 days of transaction, signed by the maker, and have a matching legal and numerical amount; ensures tag number and daytime phone number of taxpayer are written on the check; receives cash and gives appropriate change; and reconciles daily activity and balances.
Analyzes, interprets and evaluates information obtained from State Motor Vehicle Records and other legal instruments to determine legal ownership and proper course of action regarding motor vehicle registration and titling: verifies that sufficient documents have been presented to identification, proof of residency, correct ownership, and perfection of lien; issues license plates types; issues correct year decal and handicap decals as mandated; monitors assigned inventory to insure correct issuance is made.
Analyzes, interprets and evaluates information obtained from tax digest to print property tax bills, solid waste bills, mobile home bills, timber tax bills, and collect property tax payments; processes and validates payments and issue receipts; verifies legal status of property tax liabilities to administer accounts according to Local, State, and Federal laws and regulations; determine whether liens have been issued or transferred on delinquent accounts; pulls lien documents to determine if paid in full; stamps and signs paid, satisfied and canceled as appropriate and submits to Courthouse; reconciles daily activity and balances.
Conducts research to resolve complex tax issues; responds to taxpayer correspondence; interacts with customers regarding issues concerning tax issues regarding tax bills, tax laws and regulations, city and county ordinances, solid waste procedures, assessments and valuations, exemptions, bankruptcy, widow years' support, condemnations, liens, rejected payments, and other tax related issues; refers difficult questions to supervisor/manager for resolution.
Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: reviews and edits tax and ownership data in tables and printouts; receives and reviews various documentation, which may include bills, adjustments, ownership documentation, court documents, checks, renewal notices, cash, and other items related to work assignment; reviews, completes, processes, forwards or retains as appropriate.
Prepares or completes various forms, reports, correspondence, and other documentation: prepares and presents reports for meetings and special projects; according to area of assignment may prepare adjustments, control logs, disposition sheets, spreadsheets, payment plans, statistical reports from computer system data, and others as required; and maintains computerized and/or hardcopy records.
Other duties may be required and assigned.
Knowledge, Skills, and Abilities Required for Job Performance
High School Diploma or GED required; supplemented by one year of experience in administrative, recordkeeping, or customer service work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must be pass a background check. Must possess valid Georgia Driver’s license and a satisfactory Motor Vehicle Record (MVR).
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.
Working Conditions/Physical Demands
Must be physically able to operate a variety of machinery and equipment including standard office equipment such as a telephone, computer terminal and printer, facsimile, and copier. Must be able to lift light and heavy objects, up to 5 pounds regularly and exert up to 20 pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work. The work is typically performed in an office.