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IT Operations Specialist


Listing Summary

General Nature of Work

Key member of the City’s Information Technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely.  This position could lead teams or stand alone to develop and implement networks and systems, respond to user requests, and monitor stability/performance of IT assets.


The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

  • Provides support to end users by resolving issues and monitoring the performance of critical network, systems and telecommunications to prevent delays and outages.
  • Monitors the organization’s computer systems for irregularities and performance issues by assessing system data, error logs, and user reports to determine areas for improvement or repair.  Works with the departmental personnel to determine when systems, networks, and servers are due for changes/upgrades.
  • Maintains security of all systems; assigns IP addresses to devices connected to the network; assists in performing routine security audits of the network and firewall; assists in developing solutions for breaches; configures authentication, authorization and directory services.
  • Supports development, implementation, and training of new technology; researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology business strategies; evaluates departmental information systems and communications requests; works with vendors to implement new, and upgrade existing, technology.
  • Evaluates issues and devises solutions that could include software and/or equipment replacement, repair or upgrades.  Establishes relationships with vendors and industry professionals to develop solutions.  Supports development and implementation of new technology; researches and evaluates computer systems, software, and technology issues; advises departments on technology business strategies; evaluates departmental information systems and communications requests;


  • Negotiates IT service provider contracts.  Considers department and business needs related to equipment and services, and presents them to vendors.  Compares pricing and bids to recommend the best options for the City.  Works with vendors to implement new/upgrade existing technology.
  • Communicates with City management, Mayor, Council, employees, vendors, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
  • Publishes IT department budget and technical reports. Makes IT recommendations regarding other departmental budgets; monitors IT expenditures to ensure compliance with approved budget and maintains related documents.
  • Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and web sites to increase knowledge of computer operations; attends vendor demonstrations, conferences, workshops, seminars and training sessions as appropriate.
  • Ensures compliance with all applicable laws, rules, regulations, standards, policies, and procedures: ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.

Additional Functions:

  • Performs duties outside of normal business hours and on an on-call basis.
  • Performs other related duties as required.


Data Utilization:  Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications.  Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.


Associate or Bachelor’s degree in Computer Science, Network Administration or related field; supplemented by three to five year(s) of progressively responsible experience in network administration, computer operations/maintenance, or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license.  

ADA Requirements:

Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.

Physical Requirements: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.  Most tasks require the ability to communicate orally.

Work Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.

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