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E-911 Communications Director

Dekalb County

Listing Summary

Career Opportunity

E-911 Communications Director

$150k (Salary Negotiable)

Are You the One?

DeKalb County Government seeks a dynamic and experienced E-911Communications Director. This position will lead the E-911 Communications Center county-wide, which serves as the public safety answering point for unincorporated DeKalb and most of the cities located within the county. The ideal candidate will have:


  • A passion for public service and safety, with sound knowledge of E-911 operations, principles, regulations, and national best practices of operations.
  • Proven success in planning, organizing, and managing the day-to-day functions of an emergency dispatch call center.
  • Strong operational knowledge of a 911 communications center with an ability to foster productive interpersonal communication with subordinates.
  • Experience preparing and/or reviewing operational and statistical reports; presenting proposals and recommendations regarding departmental services and needs.
  • The ability to work collaboratively with the Chief of Police, public safety agencies, and other officials to solve problems and make recommendations; inform appropriate agencies and management personnel of E-911 situations and major incidents.
  • Experience building partnerships with other county, state and federal agencies and officials, and serving on community tasks forces.
  • Experience developing and implementing an operational budget, including establishing priorities for capital and material requirements; and monitoring expenditures to ensure compliance with approved budget.
  • Strong leadership skills with the ability to ethically influence human behavior and to achieve organizational goals serving the public and developing individuals and teams.
  • Leadership experience that includes staff motivation, change management, and continuous improvement.

Minimum Qualifications

  • Bachelor's degree in Emergency Management, Public Administration, Criminal Justice, Public Safety, or a related field required; Master's degree preferred.
  • Ten years of progressively responsible experience in emergency communications, with three years of senior management experience for a comparably sized organization or as a director for a smaller organization, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Must possess and maintain a valid Georgia driver’s license.
  • Must possess and maintain the following certifications: GCIC and NCIC; Emergency Medical Dispatch (EMD); Georgia Peace Officer Standards and Training (POST), and Cardiopulmonary Resuscitation (CPR).

Total Rewards Highlights


  • Hybrid defined benefit/defined contribution pension plan
  • Health care insurance plan options including a traditional HMO, POS & HSA
  • Dental and vision insurance options
  • Basic Life Insurance benefit of 2.25 times an employee’s annual salary
  • Flexible Spending Account Plan
  • Employee Assistance Program
  • Deferred Compensation
  • Peach State Federal Credit Union
  • 11 paid holidays
  • 15 days annual leave/13 days sick leave


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