The purpose of this classification is to coordinate activities involving installation, maintenance, and technical support of network systems, server systems, and communications equipment. Reports to the IT Manager.
SCHEDULE: Normal operating hours: Monday – Friday, 8:00 am – 5:00 pm (schedule flexibility is available to accommodate the needs of the city).
ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
- Drafts and proposes policies and procedures to ensure city is aligned with best practices standards for IT security.
- Recommends and implements projects that protect systems from cyber threats, including bugs, malware, and hacking attempts.
- Coordinates projects involving installation, maintenance, and troubleshooting of City networks, server systems and communications equipment; plans and schedules major projects such as system installations, conversions, moves, or upgrades; schedules equipment repair/maintenance work.
- Designs, installs, and monitors operations of all wide area network (WAN), local area network (LAN) systems to include Wi-Fi networks; installs and tests network hardware, cabling, and connectors; installs, tests, and terminates copper cabling; configures routers, hubs, and switches; knowledge and understanding of fiber-optic cabling; monitors network systems and performance.
- Manages the City’s data backup, retention, and storage systems; designs and maintains an Active Directory infrastructure; designs, installs and maintains distributed server and storage environments, to include virtual and storage-area network (SAN) infrastructures; maintenance of VOIP system; contributes to the design and Security Network maintenance of the City’s Information Technology Disaster Recovery plan.
- Works with City Administration and IT Manager to design and implement projects requiring server-based solutions.
- Diagnoses, analyzes, and works to resolve/repair problems involving hardware, software, peripheral, or network problems; tests hardware components, software and monitoring capabilities; identifies data errors, line failures, and equipment malfunctions; initiates appropriate action to correct errors, recover data, and obtain maintenance.
- Troubleshoots network connectivity and network problems; repairs network server, cables and other related peripherals; contacts outside service providers for repair support as needed; troubleshoots failed backups, and works to resolve them.
- Answers inquiries concerning e-mail flow and troubleshooting, and those concerning e-mail legitimacy.
- Creates new accounts for new users in Active Directory, updating or changing accounts, and closing out those accounts, as needed.
- Provides input and recommendations relating to City computer capabilities; analyzes the City’s networking needs; recommends acquisition of LAN/WAN upgrades and changes; prepares and recommends equipment specifications; provides information relating to network specifications.
- Installs and configures server systems, network systems, peripherals, and software; installs/replaces various system components; upgrades existing hardware/software; create and coordinate login credentials for new users; transfers data between systems as needed; prepare proper documentation of new system configurations.
- Monitors working conditions of equipment and performs general/preventive maintenance tasks; performs cleaning and preventive maintenance of equipment as needed; coordinates power-down of equipment as needed to minimize downtime.
- Communicates with hardware/software service representatives and technical support representatives; provides information concerning operational and/or mechanical problems as appropriate.
- Provides technical support, training, information, and assistance to system users in operation of hardware and software; troubleshoots and/or resolves problems.
- Conducts various research as needed; researches new software programs, network hardware, and other technologies.
- Monitors inventory levels of equipment, supplies, tools, and other materials; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement items; obtains competitive price quotes from vendors; prepares equipment specifications; assists in coordinating bid process.
- Receives various forms, reports, correspondence, equipment operating manuals, procedures, handbooks, reference materials, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
- Operates a personal computer and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software
- Maintains current knowledge of applicable policies, and procedures; maintains an awareness of new procedures, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
- Performs other related duties as assigned.
Education and Experience:
Requires a Bachelor’s Degree in Information Technology, Computer Science, Engineering, or closely related field; three (3) years of experience in computer networking; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Licenses or Certifications:
Valid State of Georgia driver’s license.
CompTIA Network+ and Security+ certification desired.
Special Requirements - Requires an acceptable general background check to include a local and state criminal history check and an acceptable driving record.
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
- Knowledge of networking systems to include standard industry operating systems such as Windows, Windows Server, Active Directory, and Linux. Knowledge of routers, switches, VLAN, VPN, and VOIP
- Knowledge of a variety of server platforms, network hardware, protocol and standards.
- Knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP), and related internet services; knowledge of Microsoft Office Suite and related software.
- Knowledge of networking technologies, PCs, laptops, and mobile devices.
- Knowledge of basic arithmetic operations.
- Skill to develop and maintain cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.
- Ability to read, comprehend and apply technical knowledge in accordance with approved policies and procedures.
- Ability to review, classify, categorize, prioritize, and/or analyze data.Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
- Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations, to include the ability to train individuals in the use of computer technology.
- Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
- Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
- Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
- Ability to communicate and interact effectively with co-workers, immediate supervisor, city employees, city officials, and the general public in a professional and courteous manner.
PHYSICAL DEMANDS & WORK CONDITIONS
The work is light work which requires exerting up to 20 pounds of force. Work requires the ability to exert very moderate physical effort, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight. Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Work is performed in an office environment. Essential functions are regularly performed without exposure to adverse environmental conditions.
The City of Fairburn is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. In compliance with the American Disabilities Act (ADA) reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. Prospective and current employees are encouraged to discuss accommodations with the employer.